Keyboard Shortcuts

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Keyboard shortcuts are combinations of two or more keys on your keyboard. They provide quick access to commands (for example answering and ending calls, or starting a break) that you would otherwise have to access via the menus.

VCC Live keyboard shortcuts illustration

Available Keyboard Shortcuts

Shortcut Description
Ctrl + 1-9 Call phone number (1-9)
Ctrl + H Hang up
Ctrl + D Open DTMF keypad
Ctrl + T Open call transfer menu
Ctrl + S Save disposition
Ctrl + Shift + S Save disposition and recall
Ctrl + P Resume work (return from break)
Ctrl + E Open first record
Ctrl + O Open break codes menu
Ctrl + F Search contacts
Ctrl + N New contact
Ctrl + R Preview
Enter Accept call

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