Handling Chat Messages

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VCC Live® Chat allows your Facebook page and website visitors to communicate with you in real time. When a visitor sends a message, you can instantly respond from the chat worksheet.

Table of Contents

To Access Chat Messages

  • When a website visitor contacts you via chat, the chat interface automatically pops up in VCC Live® Desk.
  • If chat is already open, press VCC Live Webchat icon on the taskbar to activate the chat worksheet.

Website Chat Overview

name description
1. Received message Message from the client.
2. Sent message Message you’ve sent.
3. Reply text field Enter your message, then press Send to send the message.
4. Close button Exit the chat conversation.
5. Spam radio button Blocks the sender by IP address.
6. Client information Information about the sender, including source website, website language, IP address, and browser used.

VCC Live Chat - Website Integration screenshot

Facebook Chat Overview

name description
8. Received message Message from the client.
7. Sent message Message you’ve sent.
1. Reply text field Enter your message, then press Send to send the message.
2. Close button Exit the chat conversation.
3. Spam radio button Blocks the sender by IP address.
6. Client Facebook profile Information about the sender.
5. Facebook page Information about the business page the client reaches out from.
4. Agent information Generic information about the agent.

VCC Live Chat - Facebook integration screenshot


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