Using Two-Factor Authentication

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Two-factor authentication provides an additional level of security to VCC Live® Desk, by requiring users to complete a second verification step when logging in to the VCC Live® Desk. With two-factor authentication, logging in requires both your password and an additional verification code you generate using an authenticator app on your smartphone.

Table of Contents

To Enable Two-factor Authentication

  1. VCC Live® Desk: From the VCC Live® menu, select Profile > Two-factor authentication.
  2. On your smartphone: Open App Store® (on Apple® iPhone®) or Play Store™ (on Android™), search for Google™ Authenticator, download, install, and open the application, then using the application, scan the QR code on your computer’s display. A 6-digit number should appear on your smartphone’s screen.
  3. VCC Live® Desk: Enter the 6-digit number in the text field, then press Save.

Warning: When Two-factor authentication is enabled, users cannot sign in to VCC Live® Desk without using the Google™ Authenticator application. Please take this into consideration when changing smartphone.

Warning: We recommend using a Wi-Fi connection for downloading the application to avoid data traffic costs.

VCC Live Desk Two-Factor Authentication Illustration

To Disable Two-factor Authentication

  1. VCC Live® Desk: From the VCC Live® menu, select Profile > Disable two-factor authentication.
  2. On your smartphone: Open the Google™ Authenticator application to receive a 6-digit number.
  3. VCC Live® Desk: Enter the 6-digit number in the text field, then press Save.

To Disable Two-factor Authentication for a Specific User

  1. From the VCC Live® menu, select User Management > Users.
  2. Select a user.
  3. In the Default settings pane, unmark the Two-factor authentication checkbox.

Tip: If a user cannot access the Google™ Authenticator application, for example if a smartphone is lost or broken, a user with administrator rights can disable Two-factor authentication for any specific user.


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