Using a Password Policy

You can enhance security by defining a password policy, thus requiring passwords used to log in to VCC Live to meet a specific minimum level of complexity. You can also set how long passwords remain valid, time-wise.

Table of Contents

• To Select a Predefined Password Policy
• To Create a Customized Password Policy

To Select a Predefined Password Policy

1. From the VCC Live menu, select Contact Center > Global Settings, then select the Password policy tab.
2. Select a pre-defined setting from the Password policy profile drop-down list. It can be minimal, normal or hard. Press Save.

To Create a Customized Password Policy

1. From the VCC Live menu, select Contact Center > Global Settings, then select the Password policy tab.
2. Select user’s setting from the Password policy profile drop-down list.
3. Set the desired values in each relevant field, then press Save.