Introduction to VCC Live
VCC Live is a cloud-based contact center software that provides contact centers with the tools and services they need in order to deliver highly efficient, exceptional customer experience.
Why Cloud-Based?
Using a cloud-based solution means that, by installing a single software, contact centers can provide a full spectrum of incoming and outgoing multichannel services: phone, email, SMS, and chat. The integration and maintenance of a cloud-based solution do not require any additional IT developments or investment and is easy to deploy. As well as being cost-efficient, it can be quickly integrated into your work processes, and your agents and supervisors can use the service anytime, anywhere — even from their homes.
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I have a lot of records to call, but it continue dialing and the call doesn´t go to the agent, what can I do. I already check, and there is data without result