About This Chapter

This chapter features tutorials that guide you through the setup and configuration procedure of VCC Live Archiver, including how to archive and download your call recordings and export your CDR log data.

Introduction to VCC Live Archiver

Never used VCC Live Archiver before? Find out what it can do.
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Setting up VCC Live Archiver

Learn how to set up VCC Live Archiver and connect it with the VCC Live application.
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Using VCC Live Archiver

Learn how to run VCC Live Archiver from a command line such as Windows® Prompt or Linux Shell.
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Commands and Command Options

Learn how to configure the behavior of VCC Live Archiver using commands and command options.
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CDR Log Headers

You can define which CDR log columns you want to export and in what order.
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Voice File Tagging

Learn how you can implement voice file tags into your agents’ datasheet and scripts, allowing agents to mark specific parts of a conversation during a phone call. You can then download the marked parts of the call recording separately using the VCC Live Archiver software.
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Switches (Deprecated)

Learn how to configure the behavior of VCC Live Archiver using switches. Please note that switches are being replaced with commands and command options.
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