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CDR Log Headers

Estimated reading time: 5 minutes | Target users: Supervisors, System Administrators

You can define which CDR log columns you want to export and in what order with the VCC Live Archiver application by using the column IDs below. You can specify these with the –fields command option and in the CDR_HEADER_ORDER value in the .env file.

For more details about CDR Logs, see CDR Logs.


Column IDs

Column identifier Name Description
shortid Short Call ID Call event short identifier number. The number is generated when a call is initiated or a call enters a queue. The number can be read back to the clients.
source Source The phone number the call was initiated from.
destination Destination The phone number the call was initiated toward.
destination_name Phone Number Label The phone number’s label.
direction Direction The direction of the call.
userid User ID User identifier number. The number is generated when a user is created.
userextension Extension The user’s extension number. Available only if the user’s calls are connected to an IP phone.
userfullname Agent The agent who handled the call.
username Username The user name of the agent.
numberid Record ID A unique call identifier.
start_time_answer_time Start/Answer Time The time when the call (the conversation itself) was initiated or answered. Outbound calls: calculated from the time the call was connected (the call is established or the agent is informed that the client is not available). Inbound calls: calculated from the time the first process answers the call.
next_contact Callback Date The time the client is scheduled to be called back.
prework Prework Time The time the agent spent in Prework state. Prework includes administrative tasks required to be done before the call starts.
ringtime Ring Time Length of ringing before the call was answered, rejected, or timed out.
billing_ts Billing Start Time The start time of the billing interval. Outbound calls: calculated from the time the client answers the call. Inbound calls: calculated from the time the first process is reached.
billingtime Billable Time The amount of time to be billed.
talktime Talk Time Length of the conversation. Call on hold is not included.
holdtime Hold Status The total time the client was placed on hold.
afterwork Afterwork Time The time the agent spent in Afterwork state. Afterwork includes finishing administrative tasks after the call ends.
queuetime Queue Time The time the client spent in the queue.
beforequeuetime Time Before Queue The time the client spent in the call before entering the final virtual queue, including time spent in the IVR menu. Any time spent in a virtual queue is not included.
disposition_label Disposition The disposition allocated to the record by the agent or the dialer.
dispositionreach_label Disposition Outcome The outcome of the disposition. (Not Reached, Reached, or Successful)
dispositionstatus_label Disposition Type Disposition type. (Callback, Shared callback, Finished, or a system disposition.)
dialermode_label Dialing Mode The dialing mode that was used to initiate the call. (Manual, Power, or Predictive. Inbound calls are marked as Inbound.)
projectid Project ID Project identifier number. The number is generated when a project is created.
projectname Project Name The corresponding project.
queue_label Queue The queue from which the client was connected to the agent.
vcc_score Scores The score field’s value; a variable. The field must be set up in the project’s inbound settings. If the vcc_score field value is set with inbound processes, then the value equals the processes’ content. If there are multiple fields, then the values are presented in alphabetical order, separated with a vertical bar character.
hangup_disposition Hung Up By The party who ended the call. (Agent or client. If empty, the call disconnected.)
dc Disconnect Cause Code A code used to identify the cause of call disconnection.
sum_work Handling Time The time the agent spent working on the record. (Includes Prework, Ringing, Talk time, After call work. If no agent was connected, the value is zero.)
start_ts Start/Answer Time The start time of the initiated call. Outbound calls: the starting time of initiating a call (ie. dialing the customer). Inbound calls: the starting time of a customer initiating a call.
routing_ud Routing ID The name of the routing for the call.
destination_name Phone Number Label The label of the phone number that was called, if it’s an inbound call
qm QM The quality management score related to the call.
recStatus Call Recording Status The call recording status of the call.
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