About This Chapter

This chapter features tutorials that guide you through the basic features of the VCC Live application. From creating a basic project to making your first call, you will gain the knowledge needed to set up a simple call center.

First Steps — User Interface, Navigation, and Basic Settings

Get to know the user interface and navigation basics.
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Creating a Simple Database

Learn what a database is, what different types of databases there are, and how to create a simple database file using a spreadsheet application.
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Setting up Users

Learn how to create users, and what different user types there are.
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Creating A Simple Project

Learn how to create and set up your very first project.
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The Basics of Outbound Projects

Discover what are the various types of dialers, and find out which dialer mode you should get started with.
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The Basics of Measurement Tools

Get an insight into the extensive number of measurement tools available, and find out why you will need to master them to become more productive.
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The Basics of Call Recording Management

Learn how to manage call recordings in the VCC Live software, find out why it is worth recording calls, and what legislation considerations you should take into account when you choose to record calls.
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Getting Started with VCC Live Chat

Learn how to integrate VCC Live Chat to your website or Facebook page.
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Get to Know the Agent Workspace

Learn how to use the basic functions and features of VCC Live’s Agent Workspace.
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