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CONTACT US VIEW DEMO
TutorialsSecurityAbout This Chapter
  • Overview
    • Introduction
    • Legal Information
  • The Most Common Use Cases
    • Outbound Email Customization
    • IVR Settings - Use Cases
    • Incoming Calls - Setting up an IVR
    • Outbound Calls - Power and Predictive Dialer
    • The Workflow of the Agent
    • Editing Agent Scripts
    • Email Handling
    • Softphone Integration
  • Getting Started
    • About This Chapter
    • First Steps
    • Creating a Simple Project
    • Creating a Simple Database
    • Setting up Users
    • The Basics of Inbound Projects
    • The Basics of Outbound Projects
    • The Basics of Contact Center Reporting and Monitoring
    • Introduction to Dispositions
    • The Basics of Call Recording
    • Getting Started with Chat
    • Get to Know the Agent Workspace
    • Dynamic Email Contents
    • Get to Know the Campaign Manager
  • Communication Channels
    • About This chapter
    • Outbound Projects
      • Manual Dialer
      • Power and Predictive Dialing Modes
      • Outbound IVR
      • Robinson List
      • Outbound-Related Statistics
      • VCC Live Pay IVR
      • Dropped calls
      • Measuring CSAT
    • Inbound Calls
      • Basic Inbound Processes
      • Filtering Inbound Calls
      • Measuring Performance
      • Customizable Queue Announcements
      • Identification in IVR
    • Emails and Ticketing
      • Outbound and Inbound Emails
      • Disposition-Triggered Emails
      • Dynamic Email Contents
      • Email Attachments - Basic, Dynamic and Conditional
      • Email Notifications
      • Email Statistics
      • Mass Email
    • SMS
      • Inbound SMS
      • Disposition-Triggered SMS
      • Dynamic SMS Contents
      • SMS Notifications
      • SMS Statistics
      • SMS Triggered Actions
      • Scheduled SMS Sending
      • Bulk Text Messaging
    • Chat
      • Facebook Messenger Bot integration
    • Quota Tool
  • Managing Users
    • Resource Management
      • Multi-Project Management
      • Users, Rights and Teams
    • User Activity
      • Break Codes
      • User State Log
  • Reporting and Statistics
    • The Main Agent KPIs
    • Customize your Dashboard
    • Explore User-based Statistics
    • Create Custom KPIs
  • Security
    • About This Chapter
    • User Right Groups
    • Password Policies and Two-Factor Authentication
    • OAuth 2.0
    • IP Filtering
    • Database API
    • Functions to Help You Comply with Privacy Regulations
  • VCC Live Archiver
    • About This Chapter
    • Introduction to VCC Live Archiver
    • Setting up VCC Live Archiver
    • Using VCC Live Archiver
    • Commands and Command Options
    • CDR Log Headers
    • Voice File Tagging
    • Switches (Deprecated)
  • Miscellaneous
    • About This Chapter
    • Salesforce Integration
    • Replacing Transfer Process
Back to Support and Learning Center
English Hungarian

About This Chapter

The VCC Live application has been designed with privacy principles at its core. From providing access to individuals or groups of users to enabling your system to exchange database information with the VCC Live server, you have full control over who can access your account and how your data is managed.

User Right Groups — Managing Rights, Permissions and Privileges for Users

Learn how you can set up and configure User Right Groups and specify permissions for your users in VCC Live.
Start tutorial >

Password Policies and Two-Factor Authentication — Make Your Account More Secure

Explore best practices for increasing your account’s security. Password Policies allow you to define the required complexity of passwords. And with Two-Factor Authentication, users will be required to complete a second verification step when logging in to the VCC Live application.
Start tutorial >

Single Sign-On with OAuth 2.0

Find out how you can set up our single-sign-on authentication method that relies on the OAuth 2.0 authorization framework.
Start tutorial >

IP Address Filtering — Restricting Access Based on IP Addresses

With this powerful security feature, you can restrict access to VCC Live or its features based on IP addresses.
Start tutorial >

Database API — Leverage VCC Live from Any ERP and CRM Systems

Learn how to set up Database APIs to allow your system and VCC Live to exchange database information.
Start tutorial >

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