About This chapter

Learn how to master VCC Live’s dialing modes, discover the flexibility inbound processes offer and find out how other communication channels —such as Chat, Email, SMS, and Social Networking— can support your day-to-day work.

Mass Email

Learn how VCC Live’s mass email feature can be a powerful tool for reaching a big number of users at once via email.
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Robinson List

Learn how to set up and use Robinson lists, in order to have your selected customers opted-out from receiving product offers or service information.
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Inbound Robinson List

Learn how to set up and use Inbound Robinson lists, so phone numbers on the list can be blocked and would not be able to call your agents.
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Manual Dialer

Learn about the main functions, features and general use of VCC Live’s Manual dialer.
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Quota Tool

The quota tool allows you to create surveys or statistical studies, with a set of questions addressed to a specific number of participants and target groups.
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Bulk Text Messaging

Reach thousands of contacts with VCC Live’s Bulk text messaging feature – it is an effective mobile-technology based marketing tool that helps you reach your customers with the most important messages.
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Outbound-Related Statistics

Find out where to search for all the information regarding your outbound calls, and how to monitor the most important metrics and KPIs in your projects.
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VCC Live Pay IVR — Automatized Over-the-Phone Payment

Learn how to set up VCC Live Pay in your IVR, enabling your customers to make payments without agent assistance.
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Outbound IVR

The outbound IVR is an automatic dialing mode that is used to establish connections between customers and VCC Live’s system without involving an agent.
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Email Attachments – Basic, Dynamic and Conditional

Learn how to use the advanced features of VCC Live’s email attachment management.
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Dynamic Email Contents

Learn how to insert Dynamic Email Contents in an Email template when composing a message, for example during a Mass email campaign. They are useful in helping you create more personalized and customized emails that are unique for each of your recipients.
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Outbound and Inbound Emails

Learn how to handle both outbound and inbound emails in VCC Live.
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Email Statistics

Learn where to look for all the information regarding your inbound and outbound emails, and how to monitor the most important metrics and KPIs in your project.
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Inbound SMS

Learn how to set up your project to make it capable of receiving inbound SMS (Text) messages.
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Dynamic SMS Contents

Learn how to use dynamic content when composing SMS text messages.
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SMS Statistics

Learn where to look for all the information regarding your SMS messages and how to monitor the most important metrics and KPIs in your project.
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SMS Notifications

Learn about VCC SMS Notifications which contain important project situation updates for supervisors and administrators.
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SMS Triggered Actions

Learn how to trigger various outbound and inbound SMS workflow actions based on the SMS feature.
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Scheduled SMS Sending

Learn how to schedule the sending of SMS messages, which can be either mass SMS messages or disposition-triggered messages.
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