Tutorials Miscellaneous About This Chapter

About This Chapter

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Learn how to allow your customers to make payments without involving agents, set up surveys and statical studies using the quota tool, or enable agents to record only specific parts of the phone call.

VCC Live Pay® IVR — Automatized Over-the-Phone Payment

Learn how to set up VCC Live® Pay in your IVR, enabling your customers to make payments without agent assistance.
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Quota Tool

The quota tool allows you to create surveys or statistical studies, with a set of questions addressed to a specific number of participants and target groups.
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Voice File Tagging

Learn how you can implement voice file tags into your agents’ datasheet and scripts, allowing agents to mark specific parts of a conversation during a phone call. You can then download the marked parts of the call recording separately using the VCC Live® Archiver software.
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