Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
2,000+ hours of active monthly talk time
92% of calls handled within SLA
Over 50% increase in efficiency
20% of workforce saved with automation
Higher efficiency and 30% more calls handled
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{Number | null} Returns the ID of the active ticket, or null if there is no active ticket.
Returns the ID of the ticket that the agent is currently working on.
$('page').onLoad = function() {
dump('The current ticket ID is:', vcc.ticketId);
};
// The current ticket ID is: 1
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