setDisposition

Sets a disposition for a call.

Description

setDisposition(dispositionId: number): void

It sets a disposition for a call, as if the agent have chosen a disposition and saved it.

Note: You can only choose disposition IDs which are available for agent use (it is listed among the ‘Dispositions’ field). The event beforeSetDisposition is not affected and runs independently, therefore it can overwrite or abort the requested disposition ID in setDisposition.

Parameters

dispositionId: number
The ID number of the disposition.

Return values

None

Example

The example code below sets Disposition 42 when Button1 is pressed:

$('page1', 'button1').afterSetData = function () {
  vcc.setDisposition(42);
}