setDisposition

Sets a disposition for a call.

Description

setDisposition(dispositionId: number, ?params): void

It sets a disposition for a call, as if the agent has chosen a disposition and saved it.

Note: You can only choose disposition IDs that are available for agent use (it is listed among the ‘Dispositions’ field). The event beforeSetDisposition is not affected and runs independently, therefore, it can overwrite or abort the requested disposition ID in setDisposition.

Parameters

dispositionId: number
The ID number of the disposition.

Params object

saveAndRecall: boolean
Defines whether save and recall shall be applied upon disposition. It only works in Afterwork state.

Return values

None

Example

The example code below sets Disposition 42 when Button1 is pressed:

$('page1', 'button1').afterSetData = function () {
  vcc.setDisposition(42, { saveAndRecall: true });
}