startVoiceRecording

Starts voice recording.

Description

vcc.startVoiceRecording(): void

Enables agent to start recording the conversation manually, for example, when only a specific part of the conversation needs to be recorded.

You can listen to and download the call recordings one by one (see To Listen to a Call Recording) or archive and download them in one go using the VCC Live Archiver software.

Note: If you stop the voice recording function during a call, the recording will continue but only silence will be recorded. The total call recording length as such will equal the full duration of the phone conversation.

Tip: You can also enable automatic call recording in your project settings (see To Enable or Disable Call Recording), or allow agents to toggle call recording on or off manually using a button (see To Allow or Prevent Agents Toggling Call Recording On or Off Manually).

Related functions

• addVoiceFileTag
• isVoiceRecordingActive
• stopVoiceRecording
• toggleVoiceRecording

Parameters

none

Return values

void

Example

vcc.startVoiceRecording();