Starts voice recording.
Enables agent to start recording the conversation manually, for example, when only a specific part of the conversation needs to be recorded.
Note: If you stop the voice recording function during a call, the recording will continue but only silence will be recorded. The total call recording length as such will equal the full duration of the phone conversation.
Tip: You can also enable automatic call recording in your project settings (see To Enable or Disable Call Recording), or allow agents to toggle call recording on or off manually using a button (see To Allow or Prevent Agents Toggling Call Recording On or Off Manually).
Can’t find what you need? Use the comment section below to connect with others, get answers from our experts, or share your ideas with us.
There are no comments yet.