global.beforeSetDisposition
It is triggered before allocating the selected disposition. It helps prevent terminating the script on special cases or saving the comment history into a field.
Parameters
| Name | Type | Description |
|---|---|---|
| comment | {String} | the comment written by the agent |
| disposition | {Object} | the selected disposition |
Returns
| Type | Comment |
|---|---|
| {Boolean} | If true, disposition is allowed; if false, disposition isn’t allowed |
| {Object} | Disposition object |
Disposition object
| Key | Type | Description |
|---|---|---|
| dispositionId | {Int} | Optional. The desired disposition that overwrites the one that was selected by the agent. |
| description | {String} | Optional. The description of the disposition event that overwrites the one selected by the agent. |
| next_calldate | {String} | Optional. You can specify the callback time. It has only an effect if the selected disposition is a callback. Format: ISO 8601, YYYY-MM-DDTHH:MM:SS |
Example
If there are no ordered items, do not allow ordered dispositions.
$().beforeSetDisposition = function(disposition, comment) {
if (!vcc.isSelected('ordered_items') && disposition.assesment === vcc.DISPOSITION_ORDERED) {
vcc.alert('There are no ordered items, you cannot select a successful disposition');
return false;
}
};
Allows updating the disposition (to any dispositionid) selected by an agent in the script.
$().beforeSetDisposition = function(disposition){
return({dispositionId: 1, next_calldate: '2015-03-09T13:45:42'});
}
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