• Partners
  • Email Us
  • Product
    • Channels
      • Voice
      • Email
      • SMS
      • Chat
      • Messenger
      • Omnichannel
    • Features
      • Predictive Dialer
      • VCC Live Pay
      • Outbound IVR
      • Inbound IVR
      • Voicemail Detection
      • Live Dashboards
      • ACD
      • Salesforce Integration
      • Dialogflow
  • Solutions
    • Customer Service
    • Sales Teams
    • Debt Collection
    • Virtual Call Center
  • Pricing
  • Resources
    • Blog
    • Case Studies
    • Ebooks
    • Courses
    • Webinars
    • Information Security
    • Learning Center
    • Developers
  • Company
    • About us
    • Careers
    • News
    • Partners
  • Partners
  • Email Us
+44 208 638 0169
GET STARTED
Developer GuidesScript SDKEventsglobal.beforeSetDisposition
  • Overview
    • About Script SDK
    • Examples
  • Constants
    • CONTROLLER_HELPERS
    • DISPOSITION_ASSESMENTS
    • FIELD_QUOTAS
    • FIELD_TYPES
  • Variables
    • fields
    • isAgent
    • isInbound
    • isTest
  • Functions
    • addVoicefileTag
    • alert
    • callCustomerApi
    • clearDtmf
    • confirm
    • contains
    • dump
    • getChannelVariable
    • getCommission
    • getController
    • getCurrentPage
    • getFieldNames
    • getFieldProp
    • getFieldValue
    • getFieldValues
    • getGoogleAccessToken
    • getMicrosoftAccessToken
    • getPages
    • getPrice
    • getQuotaFieldData
    • getScriptVariable
    • getTabs
    • goNext
    • goTab
    • httpRequest
    • inArray
    • isSelected
    • isVoiceRecordingActive
    • runApplication
    • salesforce.getAccessToken
    • searchObject
    • setDisposition
    • setEventListener
    • setFieldValue
    • startVoiceRecording
    • stopVoiceRecording
    • toggleVoiceRecording
    • transfer
  • Events
    • controller.afterSetData
    • controller.onLoadData
    • global.beforeSetDisposition
    • global.onCall
    • global.onLoad
    • global.onHangup
    • page.checkBeforeLoad
    • page.onLoad
    • page.onNext
  • Objects
    • CONTROLLER_OBJECT
    • DISPOSITION_OBJECT
    • FIELD_PROPERTY_OBJECT
    • FIELD_VALUE_OBJECT
    • QUOTA_DATA_OBJECT
Back to Support and Learning Center
English Hungarian

global.beforeSetDisposition

Triggered before allocating the selected disposition. Helps prevent terminating the script on special cases or save the comment history into a field.

Parameters
Name Type Description
comment {String} the comment written by the agent
disposition {Object} the selected disposition
Returns
Type Comment
{Boolean} If true, disposition is allowed, if false, disposition isn’t allowed
{Object} Disposition object
Disposition object
Key Type Description
dispositionId {Int} The desired disposition that overwrites the one which was selected by the agent.
next_calldate {String} Optional. You can specify the callback time. It has only effect if the selected disposition is a callback. Format: ISO 8601, YYYY-MM-DDTHH:MM:SS
Example

If there are no ordered items, do not allow ordered dispositions.

$().beforeSetDisposition = function(disposition, comment) {
     if (!vcc.isSelected('ordered_items') && disposition.assesment === vcc.DISPOSITION_ORDERED) {
         vcc.alert('There are no ordered items, you cannot select a successful disposition');
         return false;
     }
};

Allows updating the disposition (to any dispositionid) selected by an agent in the script.

$().beforeSetDisposition = function(disposition){
    return({dispositionId: 1, next_calldate: '2015-03-09T13:45:42'});
}
Back to Support and Learning Center

Comments

Can’t find what you need? Use the comment section below to connect with others, get answers from our experts, or share your ideas with us.


There are no comments yet.

Click here to cancel reply.

Please note that by clicking on the Submit button, you agree to a member of VCC Live team contacting you with business offers. You can find detailed information on how we can establish contact with you in our Privacy Policy

  • Channels
    • Voice
    • Email
    • SMS
    • Chat
    • Messenger
    • Omnichannel
  • Main Features
    • Call Center Software
    • Predictive Dialer
    • VCC Live Pay
    • Outbound IVR
    • Inbound IVR
    • Voicemail Detection
    • Live Dashboards
    • ACD
    • Salesforce Integration
    • Dialogflow
  • Solutions
    • Customer Service
    • Sales Teams
    • Debt Collection
    • Virtual Call Center
  • Resources
    • Blog
    • Case Studies
    • Ebooks
    • Courses
    • Webinars
    • Information Security
    • Learning Center
    • Developers
    • Download
  • Company
    • About us
    • Careers
    • News
    • Partners
https://vcc.live/wp-content/uploads/2019/07/iso-cert-1.png https://vcc.live/wp-content/uploads/2019/07/iso-cert-2.png https://vcc.live/wp-content/uploads/2019/07/iso-cert-3.png
Social Media
https://vcc.live/wp-content/uploads/2019/07/linkedin.svg https://vcc.live/wp-content/uploads/2019/07/twitter.svg https://vcc.live/wp-content/uploads/2019/07/facebook-1.svg https://vcc.live/wp-content/uploads/2019/07/instagram-1.svg
Call us
Hungary
+36 19996400
UK
+44 2086380169
Germany
+49 3021782516
Poland
+48 123950886
Romania
+40 31706167
USA
+1 3024988337
Hungary
+36 19996400
UK
+44 2086380169
Germany
+49 3021782516
Poland
+48 123950886
Romania
+40 31706167
USA
+1 3024988337
  • Privacy Policy
  • Cookie Policy
  • Legal Statement
  • General Terms of Agreement
  • Magyar nyelvű jogi dokumentumok