Number of available agents in a queue
Get the number of online and available agents in a specific queue.
| Request | |
|---|---|
| Method | GET |
| Resource | https://[customer].asp.virtual-call-center.eu/v2/queues/[queueid]/availableusers |
| Options | N/A |
| Body | N/A |
| Response | |
| Body | Number of online and available agents, encoded in JSON. |
Request
Resource parameters
| Name | Type | Mandatory | Comment |
|---|---|---|---|
| customer | string | yes | Your call centre’s unique identifier (subdomain). |
| queueid | integer | yes | Queue identifier. Learn more about locating the Queue ID in the To Find the Queue ID section. |
Response
Response object
| Name | Type | Comment |
|---|---|---|
| available | integer | Number of available agents in a specific queue. |
| online | integer | Number of online agents in a specific queue. |
Example
URL: https://mycc.asp.virtual-call-center.eu/v2/queues/44/availableusers
{
"response": {
"online": 0,
"available": 0
},
"errors": []
}
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