Number of available agents in a queue

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Get number of online and available agents in a specific queue.

Request
Method GET
Resource https://[customer].asp.virtual-call-center.eu/v2/queues/[queueid]/availableusers
Options N/A
Body N/A
Response
Body Number of online and available agents, encoded in JSON.

Request

Resource parameters

Name Type Mandatory Comment
customer string yes Your call centre’s unique identifier (subdomain).
queueid integer yes Queue identifier. Learn more about locating the Queue ID in the To Find the Queue ID section.

Response

Response object

Name Type Comment
available integer Number of available agents in a specific queue.
online integer Number of online agents in a specific queue.

Example

URL: https://mycc.asp.virtual-call-center.eu/v2/queues/44/availableusers

{
    "response": {
        "online": 0,
        "available": 0
    },
    "errors": []
}

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