Developer Guides Database API StatisticsGet CDR log for a specified uuid

Get CDR log for a specified uuid

Retrieve specified uuid CDR log.

Note: CDR data is generated immediately after a call ends, but a delay may occur between generating and registering the data, as it needs to be processed first (e.g. calculating costs).

Tip: If you have not received a response, this may be due to a slowdown. We suggest querying the CDR data 5 minutes after sending the Webhook request. You can subsequently retry querying the CDR data every 5 minutes, up to a total of 20 times.

Request
Method	GET
Resource	https://[customer].asp.virtual-call-center.eu/v2/cdr/[year]/[month]/[uuid]
Options
Body	N/A
Response
Body	CDR array, encoded in JSON.

Request

Resource parameters

Name	Type	Mandatory	Comment
customer	string	yes	Your call centre’s unique identifier (subdomain).
year	integer	yes	Year.
month	integer	yes	Month within the requested year. Possible values: – 01-12
uuid	string	yes	Unique call identifier.

Response

Name	Type	Comment
afterwork	integer	Duration/length of afterwork, in seconds.
beforequeuetime	integer	Time spent before the call is placed in a queue (e.g. time spent in IVR), in seconds.
billing_ts	string	Time the conversation begins, in YYYY-MM-DD hh:mm:ss format.
billing_ts_utc	string	Time the conversation begins in UTC, in YYYY-MM-DD hh:mm:ss format.
billingtime	integer	Length of complete call, in seconds (including ivr, queue and conversation time, but excluding ringtime).
call_quantity	string	The call quantity parameter of the call.
call_rate	string	The call quantity parameter of the call.
currency	string	The call quantity parameter of the call.
dc	string	The disconnect cause code associated with the call.
deletedUserId	integer	The user ID of the user deleting the voicefile.
destination	string	Called phone number.
dialermode	integer	The dialer mode associated with the call.
dialermode_label	string	The dialer mode with which the call was made
direction	string	Call direction: – inbound – outbound
disposition_comment	string	The comment added to the disposition.
dispositionid	integer	Unique disposition identifier in the database set for the call.
disposition_label	string	The label of the unique disposition identifier in the database set for the call.
disposition_export_name	string	Export name of the disposition
dispositionreach	integer	Disposition summary. Possible values: – 1: Not reached – 2: Reached – 3: Successful
dispositionreach_label	string	Disposition summary. Possible values: – Not reached – Reached – Successful
dispositionstatus	integer	Disposition type. See: status key.
dispositionstatus_label	string	Disposition type. See: status key.
hangup_disposition	string	The party initiating the hangup.
holdtime	integer	Duration/length of hold, in seconds.
lastArchivedTime	string	Last archived time, in YYYY-MM-DD hh:mm:ss format.
lastArchivedTime_utc	string	Last archived time in UTC, in YYYY-MM-DD hh:mm:ss format.
numberid	integer	Unique record identifier in the database.
next_contact	string	Next contact date, in YYYY-MM-DD hh:mm:ss format.
next_contact_utc	string	Next contact date in UTC, in YYYY-MM-DD hh:mm:ss format.
prework	integer	Duration/length of prework, in seconds.
pricetag	string	The pricetag associated with the call.
projectid	integer	Unique project identifier in the database.
projectname	string	The name of the project in the database.
queueid	integer	Unique queue identifier in the database.
queue_label	string	The queue’s name.
queuetime	integer	If the call is placed in a queue, then the time spent in the queue, in seconds.
recordCustomFielData	array	The list of custom fields and their values selected to be included in the CDRs.
ringtime	integer	Duration/length of ringing, in seconds.
source	string	Caller’s phone number.
special	boolean	Displays whether CDR is a special CDR
start_ts	string	Time the call is initiated, in YYYY-MM-DD hh:mm:ss format.
start_ts_utc	string	Time the call is initiated in UTC, in YYYY-MM-DD hh:mm:ss format.
statusArchived	string	Displays whether the call is archived or not.
sum_work	string	Total work time, in hh:mm:ss format.
talktime	integer	Time during the call in which talking takes place, in seconds.
total_fee	string	The total fee associated with the call.
trashUserId	integer	The user ID of the user moving the voicefile to the trash.
userid	integer	Unique user identifier (-1 system, otherwise agent).
uuid	string	Unique call identifier.
userfullname	string	The full name of the agent who made the call
username	string	The username of the agent who made the call
userextension	string	The extension number used for making the call
vcc_score	string	VCC call analysis related score data.
destination_name	string	The label of the phone number that was called
routing_id	string	The name of the routing.
qm	integer	The aggregate quality management score of the call.

Example

List the CDR with the following uuid: bbf5825e-85de-4ec1-8625-e6eaf5c96b1e

Request

https://mycc.asp.virtual-call-center.eu/v2/cdr/2015/01/bbf5825e-85de-4ec1-8625-e6eaf5c96b1e

Response body

{
    "response": {
        "uuid": "99be495e-9a77-da3b-4924-1e591fe98b67",
        "source": "3624978130",
        "shortid": "BC8QKNS7",
        "destination": "36304734211",
        "userid": 498,
        "numberid": 7,
        "start_ts": "2025-04-16 11:19:59",
        "billing_ts": "2025-04-16 11:20:07",
        "ringtime": 8,
        "billingtime": 22,
        "talktime": 22,
        "queuetime": 0,
        "beforequeuetime": 0,
        "dispositionid": 11,
        "dispositionreach": 3,
        "dispositionstatus": 5,
        "projectid": 768,
        "holdtime": 0,
        "afterwork": 10,
        "prework": 10,
        "direction": "outbound",
        "sum_work": "00:00:50",
        "queueid": 0,
        "next_contact": "2025-04-16 11:20:39",
        "call_rate": "7.300000",
        "call_quantity": "0.366667",
        "currency": "huf",
        "dialermode": 2,
        "dc": 16,
        "disposition_comment": "Automatikus termináció rögzítés hard limit elérése miatt",
        "pricetag": "hu-out-mobile-eu",
        "total_fee": "2.676667",
        "hangup_disposition": "operator",
        "vcc_score": null,
        "recordCustomFieldData": null,
        "callfilename": "99be495e-9a77-da3b-4924-1e591fe98b67",
        "routing_id": "global_routing",
        "qm": null,
        "amd": 0,
        "statusArchived": "no",
        "lastArchivedTime": null,
        "trashUserId": null,
        "deletedUserId": null,
        "recStatus": "active",
        "special": false,
        "dispositionreach_label": "Success",
        "dispositionstatus_label": "Finished",
        "dialermode_label": "Manual",
        "queue_label": null,
        "disposition_label": "Closed support",
        "disposition_export_name": "Elsőre lezárt tanácsadás",
        "projectname": "Demo",
        "userfullname": "Tóth János",
        "username": "toth_janos",
        "userextension": "623",
        "destination_name": null,
        "start_ts_utc": "2025-04-16 09:19:59",
        "billing_ts_utc": "2025-04-16 09:20:07",
        "next_contact_utc": "2025-04-16 09:20:39",
        "lastArchivedTime_utc": null
     },
     "errors": []
}

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