Get CDR log for a specified uuid
Retrieve specified uuid CDR log.
Note: CDR data is generated immediately after a call ends, but a delay may occur between generating and registering the data, as it needs to be processed firstly (e.g. calculating costs).
Tip: If you have not received a response, this may be due to a slowdown. We suggest querying the CDR data 5 minutes after sending the Webhook request. You can subsequently retry querying the CDR data every 5 minutes, up to a total of 20 times.
| Request | |
|---|---|
| Method | GET |
| Resource | https://[customer].asp.virtual-call-center.eu/v2/cdr/[year]/[month]/[uuid] |
| Options | |
| Body | N/A |
| Response | |
| Body | CDR array, encoded in JSON. |
Request
Resource parameters
| Name | Type | Mandatory | Comment |
|---|---|---|---|
| customer | string | yes | Your call centre’s unique identifier (subdomain). |
| year | integer | yes | Year. |
| month | integer | yes | Month within the requested year. Possible values: – 01-12 |
| uuid | string | yes | Unique call identifier. |
Response
| Name | Type | Comment |
|---|---|---|
| afterwork | integer | Duration/length of afterwork, in seconds. |
| beforequeuetime | integer | Time spent before the call is placed in a queue (e.g. time spent in IVR), in seconds. |
| billing_ts | string | Time the conversation begins, in YYYY-MM-DD hh:mm:ss format. |
| billingtime | integer | Length of complete call, in seconds (including ivr, queue and conversation time, but excluding ringtime). |
| destination | string | Called phone number. |
| direction | string | Call direction: – inbound – outbound |
| dispositionid | integer | Unique disposition identifier in the database set for the call. |
| dispositionreach | integer | Disposition summary. Possible values: – 1: not reached – 2: reached – 3: successful |
| dispositionstatus | integer | Disposition type. See: status key. |
| holdtime | integer | Duration/length of hold, in seconds. |
| numberid | integer | Unique record identifier in the database. |
| prework | integer | Duration/length of prework, in seconds. |
| projectid | integer | Unique project identifier in the database. |
| queuetime | integer | If the call is placed in a queue, then the time spent in the queue, in seconds. |
| ringtime | integer | Duration/length of ringing, in seconds. |
| source | string | Caller’s phone number. |
| start_ts | string | Time the call is initiated, in YYYY-MM-DD hh:mm:ss format. |
| talktime | integer | Time during the call in which talking takes place, in seconds. |
| userid | integer | Unique user identifier (-1 system, otherwise agent). |
| uuid | string | Unique call identifier. |
Example
List the CDR with the following uuid: bbf5825e-85de-4ec1-8625-e6eaf5c96b1e
Request
https://mycc.asp.virtual-call-center.eu/v2/cdr/2015/01/bbf5825e-85de-4ec1-8625-e6eaf5c96b1e
Response body
{
"response": {
"uuid": "95bd5f46-44e0-11e5-a6da-6547f8762750",
"source": "36013555539",
"destination": "36003333333",
"userid": 6,
"numberid": 11,
"start_ts": "2015-08-17 15:05:08",
"billing_ts": "2015-08-17 15:05:17",
"ringtime": 9,
"billingtime": 3,
"talktime": 3,
"queuetime": 0,
"beforequeuetime": 0,
"dispositionid": 3,
"dispositionreach": 1,
"dispositionstatus": 3,
"projectid": 3,
"holdtime": 0,
"afterwork": 9,
"prework": 0,
"direction": "outbound"
},
"errors": []
}
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