User based statistics
Retrieve User Based Statistics, filtered according to given options.
| Request | |
|---|---|
| Method | GET |
| Resource | https://[customer].asp.virtual-call-center.eu/v2/statistics/userbased |
| Options | from, to, dimensions, projects, users, of |
| Body | N/A |
| Response | |
| Body | Requested user-based statistic records in tabulator-tabbed, CSV or JSON format. |
Request
Resource parameters
| Name | Type | Mandatory | Comment |
|---|---|---|---|
| customer | string | yes | Your call centre’s unique identifier (subdomain). |
Options
| Name | Type | Mandatory | Comment |
|---|---|---|---|
| dimensions | string | yes | Dimensions. If there are several items, they should be separated with commas (e.g: dimensions=project, user,time). Possible values: – project – user – date – time |
| from | string | yes | First date of the requested time period to be searched, in yyyymmdd format (e.g: from=20210301). |
| of | string | no | Output format. Possible values: – tab – cvs – json (default) |
| projects | integer | no | Required field. From which specific project(s) should data be retrieved. If there are several items, they should be separated with commas. (e.g: projects=53,64). |
| to | string | yes | Last date of the requested time period to be searched, in yyyymmdd format (e.g: from=20120331). |
| users | integer | no | Required field. From which specific user(s) should data be retrieved. If there are several items, they should be separated with commas. (e.g: users=53,64). |
Response
Response object
| Name | Type | Comment |
|---|---|---|
| date | string | Date in yyyy-mm-dd format. |
| time | integer | Time in hhmm format. |
| projectId | integer | Project identifier. |
| userId | integer | User identifier. |
| data | array |
field: The name of the field the values belong to. count: Number of values belong to the specified field for the specified date. sum: The value itself. |
Example
List user based statistics of projectid:2 between 06.01.2020. and 06.31.2020. based on the ‘project,user,date,time’ dimensions.
https://mycc.asp.virtual-call-center.eu/v2/statistics/outbound?from=202000106&to=20200106&dimensions=project,user,date,time&projects=2&users=17
Response body
{
"response": [
{
"date": "2020-06-15",
"time": 1500,
"projectId": 2,
"userId": 17,
"data": [
{
"field": "userstateAvailable",
"count": 1,
"sum": 160
},
{
"field": "dispositionStatusRecall",
"count": 1,
"sum": null
},
{
"field": "dispositionReachFailed",
"count": 1,
"sum": null
},
{
"field": "userstateAfterwork",
"count": 1,
"sum": 5
},
{
"field": "userstateCall",
"count": null,
"sum": 7
},
{
"field": "callOut",
"count": null,
"sum": 7
}
],
"level": 3
},
{
"date": "2020-06-23",
"time": 1400,
"projectId": 2,
"userId": 17,
"data": [
{
"field": "handledChat",
"count": 2,
"sum": null
}
],
"level": 3
},
{
"date": "2020-06-23",
"time": 1500,
"projectId": 2,
"userId": 17,
"data": [
{
"field": "userstateAvailable",
"count": 2,
"sum": 304
},
{
"field": "ticketCreated",
"count": 1,
"sum": null
},
{
"field": "chatCompleted",
"count": 1,
"sum": null
},
{
"field": "chatFirstResponse",
"count": 1,
"sum": 92
},
{
"field": "chatResponse",
"count": 1,
"sum": 92
},
{
"field": "chatTotal",
"count": 1,
"sum": 219
}
],
"level": 3
},
{
"date": "2020-06-23",
"time": 1600,
"projectId": 2,
"userId": 17,
"data": [
{
"field": "userstateAvailable",
"count": 1,
"sum": 1971
},
{
"field": "chatCompleted",
"count": 2,
"sum": null
},
{
"field": "chatTotal",
"count": 2,
"sum": 1354
}
],
"level": 3
}
],
"errors": []
}
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