Get CDR log
Retrieve CDR log list, filtered according to given options.
CDR data is generated immediately after a call ends, but a delay may occur between generating and registering the data, as it needs to be processed firstly (e.g. calculating costs).
When using the resource, up to the first 10 items of the full list can be retrieved.
Please note, that when creating an API token, you can mark or unmark a checkbox that evaluates the “Allowed resources” list as a regular expression (regex). In such cases with the GET request, query parameters are considered too when running the API, so rules and restrictions can be applied to these. This is applicable when e.g. you want to limit your API requests to certain projects (with projectid).
Tip: If you have not received a response, this may be due to a slowdown. We suggest querying the CDR data 5 minutes after sending the Webhook request. You can subsequently retry querying the CDR data every 5 minutes, up to a total of 20 times.
| Request | |
|---|---|
| Method | GET |
| Resource | https://[customer].asp.virtual-call-center.eu/v2/cdrs/[year]/[month]/[day] |
| Options | projectid, start, num |
| Body | N/A |
| Response | |
| Body | Array of CDR objects, encoded in JSON. |
Request
Resource parameters
| Name | Type | Mandatory | Comment |
|---|---|---|---|
| customer | string | yes | Your call centre’s unique identifier (subdomain). |
| year | integer | yes | Year. |
| month | integer | yes | Month within the requested year. Possible values: – 01-12 |
| day | integer | no | Day within the requested month. Possible values: – 01-31 |
Options
| Name | Type | Mandatory | Comment |
|---|---|---|---|
| num | integer | no | Specifies the maximum number of CDRs to be returned. Possible values: – [0-9]+ |
| projectid | integer | no | Narrows down the scope of data to be searched in a given project. |
| start | integer | no | Specifies the offset of the first CDR. Possible values: – [0-9]+ |
Response
Response object
| Name | Type | Comment |
|---|---|---|
| rows | array of object | Array of CDR elements. |
| totalCount | integer | Number of CDRs for the given period. |
CDR object
| Name | Type | Comment |
|---|---|---|
| afterwork | integer | Duration/length of afterwork, in seconds. |
| beforequeuetime | integer | Time spent before the call is placed in a queue (e.g. time spent in IVR), in seconds. |
| billing_ts | string | Time the conversation begins, in YYYY-MM-DD hh-mm-ss format. |
| billingtime | integer | Length of complete call, in seconds (including ivr, queue and conversation time, but excluding ringtime). |
| destination | string | Called phone number. |
| dispositionid | integer | Unique disposition identifier in the database set for the call. |
| dispositionreach | integer | Disposition summary. Possible values: – 1: not reached – 2: reached – 3: successful |
| dispositionstatus | integer | Disposition type. See: status key. |
| disposition_export_name | string | Export name of the disposition |
| direction | string | Call direction: – inbound – outbound |
| extensionId | integer | Unique extension identifier, if the call is an IP phone |
| extensionName | string | The name of the extension, if the call is an IP phone |
| holdtime | integer | Duration/length of hold, in seconds. |
| next_contact | string | The date and time when the system will try to call a specific phone number next. |
| numberid | integer | Unique record identifier in the database. |
| prework | integer | Duration/length of prework, in seconds. |
| projectid | integer | Unique project identifier in the database. |
| queuetime | integer | If the call is placed in a queue, then the time spent in the queue, in seconds. |
| ringtime | integer | Duration/length of ringing, in seconds. |
| source | string | Caller’s phone number. |
| start_ts | string | Time the call is initiated, in YYYY-MM-DD hh-mm-ss format. |
| talktime | integer | Time during the call in which talking takes place, in seconds. |
| userid | integer | Unique user identifier (-1 system, otherwise agent). |
| uuid | string | Unique call identifier. |
| userfullname | string | The full name of the agent who made the call |
| username | string | The username of the agent who made the call |
| userextension | string | The extension number used for making the call |
| queueid | integer | Queue’s indetifier. |
Example
List the first CDR in November, 2014.
Request
https://mycc.asp.virtual-call-center.eu/v2/cdrs/2014/11?start=0&num=1
Response body
{
"response": {
"rows": [
{
"uuid": "d3c584b4-5f38-11e9-81be-eb8ee87cf8bf",
"source": "3433335343",
"shortid": "9S8G4J56",
"destination": "3434334333",
"userid": 0,
"numberid": 0,
"extensionId": "1600",
"extensionName": "LMR",
"start_ts": "2019-04-15 06:42:08",
"billing_ts": "2019-04-15 06:42:09",
"ringtime": 0,
"billingtime": 223,
"talktime": 223,
"queuetime": 0,
"beforequeuetime": 0,
"dispositionid": 0,
"dispositionreach": 0,
"dispositionstatus": 0,
"projectid": 370,
"userfullname": "Jack White",
"username": "vcc_jack_white_op",
"userextension": "339",
"holdtime": 0,
"afterwork": 0,
"prework": 0,
"direction": "inbound",
"sum_work": "00:03:43",
"queueid": 0,
"next_contact": "0000-00-00 00:00:00",
"call_rate": "0.000000",
"call_quantity": "3.716667",
"currency": "huf",
"dialermode": 1,
"dc": 16,
"disposition_comment": null,
"pricetag": "hu-in-landline",
"total_fee": "0.000000",
"hangup_disposition": "operator",
"vcc_score": null,
"recordCustomFieldData": null,
"statusArchived": "no",
"lastArchivedTime": null,
"trashUserId": null,
"deletedUserId": null
}
],
"totalCount": 1
},
"errors": []
}
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