Get AI Transcription
Retrieve a call transcript for a call by it’s UUID
| Request | |
|---|---|
| Method | GET |
| Resource | https://[customer].asp.virtual-call-center.eu/v2/transcription/[UUID] |
| Options | /N/A |
| Body | /N/A |
| Response | |
| Body | Call transcript for the call |
Response
Response object
| Name | Type | Comment |
|---|---|---|
| transactionId | integer | Unique identifier of the transaction |
| originId | string | Unique identifier of the audio or transcription process. |
| originType | string | The type of the transcript, “call” |
| length | integer | Total duration of the audio file in seconds. |
| languages | array of string | List of detected or supported languages in the audio. |
| transcription | array of object | Array containing transcription segments with speaker and text details. |
| summary | string | Summary description of the content of the audio file. |
Transcription object
| Name | Type | Comment |
|---|---|---|
| speaker | string | Identifier of the speaker in the segment (e.g., “10”). |
| text | string | The transcribed text spoken by the speaker. |
| start | float | Start timestamp (in seconds) of the spoken segment. |
| end | float | End timestamp (in seconds) of the spoken segment. |
| language | string | Language code of the segment (e.g., “hu” for Hungarian). |
| confidence | float | Confidence score (0–1) indicating the reliability of the transcription. |
Example
What it does and what information we get using this example.
Request
/transcription/fab1dbd6-3dc8-4427-a237-7a4e3e64a7eb
Response body
{
"transactionId": 1,
"originId": "b1a2c3d4-e5f6-7890-abcd-ef1234567890",
"originType": "call",
"length": 120,
"languages": [
"en"
],
"transcription": [
{
"speaker": "10",
"text": "okay",
"start": 6.22,
"end": 6.401,
"language": "en",
"confidence": 0.44
},
{
"speaker": "10",
"text": "test",
"start": 7.423,
"end": 7.604,
"language": "en",
"confidence": 0.31
},
{
"speaker": "10",
"text": "hello",
"start": 8.085,
"end": 9.048,
"language": "en",
"confidence": 0.15
}
],
"summary": "This audio file contains a brief discussion on sample topics."
}
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