Create QM assessment
Creates a QM assessment for the given call
| Request | |
|---|---|
| Method | PUT |
| Resource | https://[customer].asp.virtual-call-center.eu/v2/projects/[projectId]/qm/assessment |
| Options | N/A |
| Body | The quality management assessment to be posted. |
| Response | |
| Body | N/A |
Request
Request object
| Name | Type | Required | Description |
|---|---|---|---|
| uuid | string | Yes | Unique call identifier. |
| recorded | string | Yes | The recording date. Format: YYYYMMDD. Example: 20250401 (April 1, 2025). |
| assessments | array | Yes | Array of objects. List of evaluations. Each element contains a score for a specific aspect. |
| description | string | No | Description related to the submission. |
| suggestion | string | No | Suggestion related to the submission. |
Assessments object
| Name | Type | Required | Description |
|---|---|---|---|
| qmid | number | Yes | Identifier of the evaluation aspect. |
| value | number | Yes | Score. Integer value. |
Note that only a single assessment can be created for a given UUID; otherwise, the API will return an error.
Response
Response object
Example
What it does and what information we get using this example.
Request
/v2/projects/1/qm/assessment
Request body
{
"uuid": "9f5c6a8b-3c8d-9b7f-4000-f0e428cf8a02",
"recorded": "20250401",
"assessments": [
{
"qmid": 48,
"value": 10
},
{
"qmid": 49,
"value": 1
},
{
"qmid": 54,
"value": 9
},
{
"qmid": 50,
"value": 2
},
{
"qmid": 51,
"value": 10
},
{
"qmid": 52,
"value": 0
},
{
"qmid": 53,
"value": 8
}
]
}
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