Managing Projects FAQ
The most frequently-asked questions we receive regarding managing projects.
A project has disappeared from the project list. Why?
– Make sure the project search bar is empty.
– Make sure that the project start and end date is correct, and is not outside the set period.
– You may no longer have access to the project. See Assigning Agents to a Project and Managing Teams.
How do I activate projects?
Read more about activating projects in the To Activate or Deactivate a project/a> section.
How do I deactivate projects?
You can deactivate projects you don’t wish to use. See To Activate or Deactivate a project.
Why is there a start and end date for a project?
Any project with dates outside the time period you set will not be visible to agents. Callbacks outside this time period can also not be set. Set a Start and End Date for a Project.
What does the number next to the project name mean?
It’s the project’s identification number (project ID). It helps in particular when searching your projects for a specific project.
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