setDispositionPrefUserId

Sets the user to whom the callback will be assigned.

Description

setDispositionPrefUserId(userId: number)

It defines the userId who will be assigned to the next call event, e.g., a callback

userId: number
The ID number of the user

Return values

None

Example

The example code below loads agent users to a Select controller via internal API from which the agent can select another agent, and it will be set as the preferred agent.

    var selectedUserId = null;
    $('def.userlist').afterSetData = function(user) {
        selectedUserId = user.valueid;
    }
    $('def.recallbtn').afterSetData = function() {
        if (selectedUserId) {
            // beállítjuk a pref usert + recallra terminálunk. 
            vcc.setDispositionPrefUserId(selectedUserId);
            vcc.setDisposition(1, {saveAndRecall: false});
        } else {
            alert('Please select user first!');
        }
    }
    $('def.loadusers').afterSetData = function() {
        // Retrieve the list of users via API
        vcc.callCustomerApi('GET', 'https://account.asp.virtual-call-center.eu/v2/users', null, function(success, data) {
            if (success) {
                // We create a list for the Select controller
                const users = data.response
                    .filter((user) => user.status === "active" && user.is_agent === true)
                    .map(user => ({
                        label: `${user.name} (${user.userid})`,
                        valueid: user.userid,
                        fieldid: 59,
                        export_value: String(user.userid),
                        description: "",
                        commission: 0,
                        price: 0,
                        name: user.name
                    }));
                // We overwrite the Select controller and refresh it
                vcc.overrideValues('userlist', users);
                vcc.getController('def', 'userlist').rebuild();
            } else {
                alert('Something went wrong! [GetUserList]')
            }
        });
    };