addVoicefileTag

Inserts tags to a voice file.

Description

vcc.addVoicefileTag(tagName: string, [relativeTime: number], [overwrite: boolean]): void

Allows you to insert tags during phone call to mark one or more parts of the call recording that you wish to download separately. For detailed description, see Voice File Tagging Tutorial.

Parameters

tagName
Voice file part name.

relativeTime[optional]
Adjusts the timing of tag placement. Example: If the correction is -3, then it means that if the agent executes tag placement at 1:10 during call, the system inserts the tag at 1:07.

overwrite[optional]
Overwrites an existing tag. Default: false.

Return values

void

Example

$('voicefiletagging','tag1').afterSetData = function() {
  vcc.addVoicefileTag('firstpart',0 , true);
}

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