startVoiceRecording

Starts voice recording.

Description

vcc.startVoiceRecording(): void

Enables agent to start recording the conversation manually, for example, when only a specific part of the conversation needs to be recorded.

You can listen to and download the call recordings one by one (see To Listen to a Call Recording) or archive and download them in one go using the VCC Live Archiver software.

Note: If you stop the voice recording function during a call, the recording will continue but only silence will be recorded. The total call recording length as such will equal the full duration of the phone conversation.

Tip: You can also enable automatic call recording in your project settings (see To Enable or Disable Call Recording), or allow agents to toggle call recording on or off manually using a button (see To Allow or Prevent Agents Toggling Call Recording On or Off Manually).

Please note that this function is not recommended to be used with the global.onLoad event, as in certain scenarios call recording won’t be started It is recommended to use Voice Record IVR process instead.

Related functions

• addVoiceFileTag
• isVoiceRecordingActive
• stopVoiceRecording
• toggleVoiceRecording

Parameters

none

Return values

void

Example

vcc.startVoiceRecording();