Ebooks

In this eBook, we use the latest industry research to identify and explore the three most important factors that we feel will be critical to the success of future BPO-client partnerships.

How much time does your contact center spend on repetitive tasks, dialing, waiting, and making small decisions over and over? We collected 8 different contact center automation methods to save you significant time.

A successful outbound campaign takes a lot of planning and figuring out. In this ebook, we’d like to save you some time and pain, and share with you our best practices from start to finish, to achieve the best results.

VCC Live experts have researched the possibilities and limitations of technological innovation within the logistics industry. In increasingly accelerated global competition, adopting new technologies and providing the highest quality of customer support is crucial for logistics companies in order to stay afloat. However, change does not always come easy within this industry.

In this ebook, we will guide you on how to set up a successful remote contact center, from the technical requirements and essential software features to the preparation of your team of remote agents.

Although GDPR regulation was enacted two years ago, compliance can be seen as part of a continuous evolution in terms of operational practices and data technologies. This book is a guide to help you make sure your data-related processes are up to date and GDPR compliant.