About Webhooks

Webhooks (formerly Callback API) push information via HTTP(S) requests from the VCC Live system to an external server when specific events occur.

Note: Any programming language supporting JSON can handle Webhook requests. Webhook requests are HTTP(S) messages, so a web server is required.

Feature Highlights

You can configure a webhook to execute when any of the following events occur:

• Call Disposition (Async): A record is allocated a disposition. See here
• Chat (Async): A chat conversation is closed by the agent. See here
• Email (Async): An email is sent or received. See here
• IVR (Sync): An IVR interaction. See here
• Payment Transaction (Async): A successful or unsuccessful payment occurs. See here and read about it in VCC Live Pay.
• Project Login (Sync): A user logs in. See here
• Search API (Sync): A user searches for a customer record. See here
• SMS (Async): An SMS (text message) is received. See here
• Ticket Status (Async): A ticket’s status changes. See here
• User Created (Async): A user is created. See here and read about Managing Users.
• User Modified (Async): A user’s details are modified. See here