User-based model

The response body contains meta-data that describe the meaning of columns provided by the “Get User Based Statistics” API endpoint.

Request

Resource parameters

Response

Response object

Example

john.doe@abc – https://[email protected]/v2/statistics/userbased/model | python -m json.tool

Response body

{
    "response": {
        "columns": [
            {
                "description": "Dimension",
                "groupName": null,
                "id": "dimension",
                "name": "Dimension"
            },
            {
                "description": "Number of times the called party answered the call, but the system could not distribute the call to an agent within the set Waiting time in queue (sec).",
                "groupName": "Disposition Type",
                "id": "dispositionStatusDropped",
                "name": "Dropped"
            },
            {
                "description": "All allocated dispositions (Sum of Unreached + Reached + Success dispositions), allocated to records in any possible way.",
                "groupName": "Calls",
                "id": "totalCallsCount",
                "name": "All Dispositions"
            },
            {
                "description": "Number of calls allocated a Reached disposition.",
                "groupName": "Disposition Outcome",
                "id": "dispositionReachSuccess",
                "name": "Reached"
            },
            {
                "description": "Number of calls allocated a Successful disposition.",
                "groupName": "Disposition Outcome",
                "id": "dispositionReachOrdered",
                "name": "Successful"
            },
            {
                "description": "Success percentage value, as per the following formula: number of Success calls / number of Reached + Success calls, during a given period.",
                "groupName": "Calls",
                "id": "successRatio",
                "name": "Success (%)"
            },
            {
                "description": "Number of Success dispositions per hour. Hour is determined by Total Login Time.",
                "groupName": "Calls",
                "id": "successHourCount",
                "name": "Success/Hour"
            },
            {
                "description": "Time per hour spent in Call. Hour is defined by Total Login Time.",
                "groupName": "Calls",
                "id": "totalHourCount",
                "name": "Call/Logged In"
            },