Get detailed record information

Developer Guides Database API DatabaseGet detailed record information

Get detailed record information

Retrieve customised data and relevant information, such as disposition and CDR, of a given record.

Warning: Do not use this method to synchronize your own database with the VCC Live database. Please use a Webhook instead. See About Webhooks.

Request
Method	GET
Resource	https://[customer].asp.virtual-call-center.eu/v2/projects/[projectid]/records/[numberid]
Options	N/A
Body	N/A
Response
Body	A record’s custom data, dispositions, and CDRs, encoded in JSON.

Request

Resource parameters

Name	Type	Mandatory	Comment
customer	string	yes	Your organization’s identifier (subdomain).
numberid	integer	yes	Record identifier.
projectid	integer	yes	Project identifier.

Response

Response object

Name	Type	Comment
cdrs	array of objects	Contains all Call Detail Record (CDR) information.
contacts	object	Contains all contact data related to the client that has been previously imported by a supervisor, or set by an agent. This object contains contact objects (see Contact object table), and the phone IDs (e.g., phone1, phone2) are used as keys.
data	object	Contains all user-specified data that has been previously imported by a supervisor, or set by an agent. If the value type is ‘simple’ or ‘multiple’, valueids are returned as a result.
events	array of objects	Contains all dispositions that have been set by the system, supervisor or agent.
create_date	string	The time and date of the record’s creation.

Contact object

Name	Type	Comment
email	string	Email of the contact.
name	string	Name of the contact.
phone	string	Phone number of the contact.
title	string	Title of the contact e.g.: supervisor, Head of Customer Service.

Event object

Name	Type	Comment
attempted_connection	integer	Number of dial attempts by VCC Live’s predictive or power dialer.
client_search	string	Whether the record has been specifically searched for and selected by the agent. Possible values: – yes – no
commission	integer	Agent’s commission value for the record.
comp	object	If an agent sets an interval-based call-back, then the scheduled call-back details recorded in the system are displayed here.
create_date	string	Time the disposition is created, in YYYY-MM-DD hh:mm:ss format.
description	string	Comments on the disposition. Possible values: – recorded by agent or supervisor – updateimport (system) – predictivedialer (system)
dispositionid	integer	Disposition ID in the database.
next_calldate	string	Time the record is next due to be called, in YYYY-MM-DD hh:mm:ss format.
phone	string	The specific telephone number within the telephone numbers belonging to the record, that will be called by the system.
recycled_as_new	boolean	Whether the supervisor has recycled the number as a new record. Possible values: – true – false
price	integer	Call centre’s commission value for the record.
shared_call	boolean	Whether the disposition is a shared call-back type or not. Possible values: – true – false
state	string	The agent’s status when setting the disposition e.g.: CALL, AFTERWORK.
type	string	Type of the dispositon’s modification. Possible values: – dispositon – recycle – user_change
userid	integer	User’s identifier to whom the call is connected (-2 supervisor, -1 system, otherwise agent).
uuid	string	The call’s universally unique identifier, as set by the system.

Comp object

Name	Type	Comment
from	string	From what time the system should call the number (hh:mm format).
period	integer	What time interval there should be between attempted calls by the system (in minutes).
to	string	Until what time the system should call the number (hh:mm format).

CDR object

Name	Type	Comment
beforequeuetime	integer	Time spent before the call is placed in a queue (e.g. time spent in IVR), in seconds.
billing_ts	string	Time the conversation begins, in YYYY-MM-DD hh:mm:ss format.
billingtime	integer	Length of complete call, in seconds (including ivr, queue and conversation time, but excluding ringtime).
destination	string	Called phone number.
dispositionid	integer	Unique disposition identifier in the database set for the call.
dispositionreach	integer	Disposition summary. Possible values: 1: not reached 2: reached 3: successful
dispositionstatus	integer	Disposition type. See: status key
extensionId	integer	Unique extension identifier, if the call is an IP phone
extensionName	string	The name of the extension, if the call is an IP phone
holdtime	integer	Duration/length of hold, in seconds.
numberid	integer	Unique record identifier in the database.
projectid	integer	Unique project identifier in the database.
queuetime	integer	If the call is placed in a queue, then the time spent in the queue, in seconds.
ringtime	integer	Duration/length of ringing, in seconds.
source	string	Caller’s phone number.
start_ts	string	Time the call is initiated, in YYYY-MM-DD hh:mm:ss format.
talktime	integer	Time during the call in which talking takes place, in seconds.
userid	string	Unique user identifier (-1 system, otherwise agent).
userfullname	string	The full name of the agent who made the call
username	string	The username of the agent who made the call
userextension	string	The extension number used for making the call
uuid	string	Unique call identifier

Example

URL: https://mycc.asp.virtual-call-center.eu/v2/projects/134/records/19847

Response body

{
    "response": {
        "data": {
            "name": "Company Inc.",
            "phone2": "3619999999",
            "address": "8. Main st., Stockholm"
        },
        "contacts": {
            "2": {
                "title": "Mr",
                "name": "Peter Green",
                "phone": "36003333333",
                "email": "peter.green@vcc.live"
            }
        },
        "events": [
            {
                "type": "disposition",
                "dispositionid": 3,
                "next_calldate": "2015-07-07T09:10:47+02:00",
                "phone": "36003333333",
                "attempted_connections": null,
                "shared_call": null,
                "state": "AFTERWORK",
                "client_search": "no",
                "uuid": "0b4b4302-2477-11e5-8803-f9fe10f1f802",
                "comp": {
                    "from": "00:00",
                    "to": "00:00",
                    "period": "0"
                },
                "price": 0,
                "commission": 0,
                "create_date": "2015-07-07 09:10:47",
                "userid": 6,
                "description": "client is busy!"
            }
        ],
        "cdrs": {
            "rows": [
                {
                    "uuid": "e78685dc-516a-11e5-863b-edb07dc0e690",
                    "source": "36103333333",
                    "destination": "36003333333",
                    "userid": 6,
                    "numberid": 2,
                    "extensionId": "1600",
                    "extensionName": "LMR",
                    "start_ts": "2015-09-02 14:05:29",
                    "billing_ts": "2015-09-02 14:05:38",
                    "ringtime": 9,
                    "billingtime": 36,
                    "talktime": 36,
                    "queuetime": 0,
                    "beforequeuetime": 0,
                    "dispositionid": 3,
                    "dispositionreach": 1,
                    "dispositionstatus": 3,
                    "projectid": 3,
                    "userfullname": "Jack White",
                    "username": "vcc_jack_white_op",
                    "userextension": "339",
                    "holdtime": 0
                }
            ],
            "totalCount": 1
        }
        "create_date": "2020-02-05 12:47:06"
    },
    "errors": []
}

Back to Support and Learning Center

Comments

Can’t find what you need? Use the comment section below to connect with others, get answers from our experts, or share your ideas with us.

There are no comments yet.

Click here to cancel reply.