About Webhooks

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Webhooks (formerly Callback API) push information via HTTP(S) requests from the VCC Live® system to an external server when specific events occur.

Note: Any pogramming language supporting JSON can handle Webhook requests. Webhook requests are HTTP(S) messages, so a webserver is required.

Feature Highlights

You can configure a webhook to execute when any of the following events occur:

  • Call Disposition (Async): A record is allocated a disposition.
  • IVR (Sync): An IVR interaction.
  • Mobile Dispositon (Async): A record is allocated a disposition via VCC Live App. See VCC Live App.
  • Payment Transaction (Async): A successful or unsuccessful payment occurs. See VCC Live Pay.
  • Project Login (Sync): A user logs in.
  • SMS (Async): An SMS (text message) is received.
  • User Created (Async): A user is created. See Managing Users.
  • User Modified (Async): A user’s details are modified.

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