Dóra Rapcsák

By allowing your call center agents to be the ones who talk to your customers, you (...) By allowing your call center agents to be the ones who talk to your customers, you put your business’ reputation in their hands. If you empower them – for example, by giving them powerful (...)

We already collected some handy tips for training call center agents. But sometimes adding a little (...)

Agent retention is of utmost importance for any call center that wants to thrive in the (...)

We are delighted to announce a new strategic collaboration between VCC Live and Loxon, an international (...)

Modern contact center solutions combine voice with digital media to create a seamless and globally consistent (...)

WhatsApp is not just an app to catch up with friends and family anymore. Over the (...)

The Spring 2021 G2 Crowd reports have been released and we’re proud to share with you (...)

IUBH University of Applied Sciences, a state-recognized international university, set up VCC Live’s cloud-based software in (...)

VCC Live Academy is an online learning platform, offering free courses that help contact center professionals (...)

2021 started off successfully for VCC Live: we’re proud to announce that our solution has been (...)