Dóra Rapcsák

IVR or Interactive Voice Response allows you to automate some of the customer communication in a contact center. Despite the obvious savings in time and money, some companies may still be reluctant to use it due to the lack of human contact. Of course if used correctly, there’s a lot of value IVR can bring… (...)

Modern contact center solutions combine voice with digital media to create a seamless and globally consistent customer experience. VCC Live, a provider of innovative cloud-based contact center software for inbound, outbound and omnichannel contact centers, has announced a strategic partnership with DIDWW, a global telecoms operator that offers premium quality VoIP communication and SIP trunking… (...)

WhatsApp is not just an app to catch up with friends and family anymore. Over the past few years, it has grown into a powerful communication channel for companies. So, it’s time to implement WhatsApp customer support in your contact center to give your business a boost! Did you know that in 2021, WhatsApp is… (...)

IUBH University of Applied Sciences, a state-recognized international university, set up VCC Live’s cloud-based software in order to be able to handle all of their customer service interactions on one platform. The university offers more than 200 Bachelors, Masters and MBA programs with 28 locations for over 60.000 students. The focus is on internationality: the… (...)

VCC Live Academy is an online learning platform, offering free courses that help contact center professionals grow in their career. As all the courses are 100% online, leaders can easily fit lessons into their busy schedules. (...)

2021 started off successfully for VCC Live: we’re proud to announce that our solution has been chosen by Digital.com as one of the best predictive dialer software solutions of 2021. (...)

Let’s see how you can nail two-way social media conversations in your contact center!

The autumn 2020 G2 Crowd award winners have been announced and we’re so proud to share with you that VCC Live earned performance and user-driven awards in three categories. (...)