Dóra Rapcsák

Customer service is the backbone of every successful business, and for good reason: these days, providing (...) Customer service is the backbone of every successful business, and for good reason: these days, providing excellent customer experience makes all the difference between your company having customer satisfaction or poor brand  reputation.

Over the last decade, globalization has turned traditional working hours upside down, and 24/7 service has (...)

Oral communication via the telephone is at the heart of the telecommunications industry. Without the ability (...)

Working in a call center is a pretty difficult job. Agents spend most of their working (...)

As we all know, information is power. But in today’s fast-paced digital world, having access to (...)

As businesses try to keep up with growing customer demands, the call center industry is becoming (...)

According to a study conducted by the Disaster Recovery Preparedness Council, 73% of businesses continue to (...)

As today’s digital revolution continues, the evolving technology of chatbots is becoming ever more important, and (...)

From the very beginning, call centers have had a bad reputation for being stressful, soul-killing places (...)

In today’s ever-changing world people can choose from many means of communication, depending on what is (...)