Modern contact center solutions combine voice with digital media to create a seamless and globally consistent customer experience. VCC Live, a provider of innovative cloud-based contact center software for inbound, outbound and omnichannel contact centers, has announced a strategic partnership with DIDWW, a global telecoms operator that offers premium quality VoIP communication and SIP trunking services for businesses and telecom carriers worldwide.
Through the new partnership, VCC Live will use
the DIDWW extensive virtual phone number coverage that will allow its contact
center business to expand efficiently across geographies.
immense inventory of virtual phone numbers available for immediate provisioning
via the API and online portal allows VCC Live to maintain rapid growth of their
Additionally, the extended reach facilitated
by international DID numbers and the powerful outbound SIP trunking solution
that provides true local reachability, enable VCC Live to efficiently service
its enterprise customers in numerous countries all over the world. DIDWW high standards of quality and
reliability are fully aligned with the requirements of a modern contact center
software provider, making every single customer interaction exceptional.
Adam Zeibig, Carrier Manager at
commented, “We strongly rely on the international DID and Voice
termination services that DIDWW provides to us and our end customers. The
quality of their services and exceptional support allow us to further
strengthen our partnership to keep offering global enterprises high-quality
Tadas Urbietis, Carrier Relations Manager at DIDWW, added, “We are very eager to build a strong partnership with cloud contact center software provider VCC Live. Our infrastructure delivers high-quality communications solutions. We continually strive to expand our extensive coverage to provide customers with more market opportunities to support their business growth.”
DIDWW is a platform for telecommunication
professionals with full self-service access and real-time provisioning, APIs
and all the necessary building blocks for achieving the ultimate control over
voice and SMS services.
The company offers the largest fully compliant
international coverage of local, national, mobile, toll-free voice and
SMS-enabled virtual phone numbers, two-way local and global SIP trunks, access
to local emergency services, flexible capacity options, free global number
portability, a number selection tool, and more.
DIDWW delivers premium quality services to
thousands of operators worldwide through a private and fully geo-redundant
network with mission-critical reliability and guaranteed SLAs. Their customers
enjoy advanced solutions coupled with a unique service experience and superior
value, all driven by a highly motivated team of professionals.