Technology Archives - VCC Live

The 5 Must-Have Features For a Remote Contact Center

Trying to catch up with the remote work trend? Here are five essential functions to help you get started.

Call Recording In a Call Center – What You Need To Know

Call recording can be a useful tool for any contact center operation. However, you need to (...)

What is Automatic Call Distribution (ACD)?

Does your contact center ever struggle with too many unfiltered incoming calls at the same time? (...)

6 Ways To Provide Excellent Customer Support (Even) on WhatsApp

WhatsApp is not just an app to catch up with friends and family anymore. Over the (...)

Omnichannel Contact Center: Your Ultimate Guide for 2021

According to a recent study conducted by V12, contact centers that adopt omnichannel strategies achieve 91% (...)

Create Outbound IVR Messages Your Customers Actually Like

Most consumers are used to hearing or interacting with IVR messages and are not surprised when (...)

Call Routing in a Contact Center: What You Need To Know

When thinking about good customer service, call routing is one of the first tools that comes (...)

November 13, 2020

How to Maintain Remote Security in Your Contact Center

With a secure VPN connection, two- factor authentication, proper device management and access control, your data (...)

September 25, 2020

Power Your Contact Center With Speech Recognition

Speech recognition can help with easily identifying customers, and it can also allow them to manage (...)

September 18, 2020

Optichannel Payments: A New Trend You Cannot Afford To Ignore

Optichannel software takes into consideration the goals of the interaction and specific customer data. This is (...)

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