Category archives: Technology

We offer our findings from an extensive data analysis across 3.8 million inbound calls and 41,000 (...) We offer our findings from an extensive data analysis across 3.8 million inbound calls and 41,000 hours of caller time spent in IVR.

In this article, you'll find five features your call center scripting tool might be capable of, (...)

Check out our extensive call center security checklist to learn all things you need to keep (...)

Trying to catch up with the remote work trend? Here are five essential functions to help (...)

If you work in sales, you probably have your own process of finding and connecting with (...)

By allowing your call center agents to be the ones who talk to your customers, you (...)

Call recording can be a useful tool for any contact center operation. However, you need to (...)

Does your contact center ever struggle with too many unfiltered incoming calls at the same time? (...)

WhatsApp is not just an app to catch up with friends and family anymore. Over the (...)

According to a recent study conducted by V12, contact centers that adopt omnichannel strategies achieve 91% (...)