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Free call center courses

Here you’ll find our array of free call center courses with no sign-up required. Below we cover fundamental and best practice call center topics to help you boost agent productivity, get the most from your tools, and improve overall effectiveness.

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Critical KPIs for inbound call handling

Take this course to learn about essential inbound call handling KPIs. We’ll tell you what they mean, how to measure them, and how to best use them to improve performance.

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Which dialing method should you use?

During this course, you will learn about typical outbound call flows, automated dialers, and how to select the right one for you to maximize your agents’ talk time.

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Preparing agents for remote work

Take this course to explore some of the most successful training, monitoring, and feedback methods you can use to prepare your contact center team for remote work.

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Driving efficiency with skills-based routing

In this course, you’ll learn how to utilize skills-based routing in an inbound call handling setting to boost agent efficiency and customer experience.

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Optimizing the inbound call journey

Check out this course to gain a strong understanding of the inbound call flow, its terminologies and metrics, and how to level up the process.

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Maximizing debt collection effectiveness

Check out this course to learn how to get the most out of your debt collection campaigns by using the right tools, channels, and metrics.

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Call center quality assurance & feedback

In this course, we will cover quality assurance (QA) basics, discuss you how to create an effective QA program, and explore the required practical methods and tools.

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Other resources for helping you
achieve call center excellence

With over 15 years of contact center industry experience,
VCC Live is always seeking new ways of contributing to
educating our industry. Feel free to check out some of our
other resources including eBooks, blogs, and case studies.

Discover our cloud contact center software

Manage the full the spectrum of your contact center activities, level up your productivity with
a host of built-in tools, and gain real-time awareness of your output – all with just one platform

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