Preparing agents for remote work
With more and more contact centers choosing to go remote because of operational and staffing benefits, we take a look at the key considerations for managing a remote agent workforce. In this course, we’ll share practical examples, top tips and more to help ensure your remote agents are productive, motivated, and engaged
Join us on this course in which we’ll help you to prepare your agents for remote working. During this course, we’ll be sharing best practice examples and experience to help you manage an effective remote contact center workforce.
Learn how to establish straightforward communication from the start and set clear expectations with your remote agent workforce. This includes using the right communication channels and implementing ground rules.
How can you develop an agent workforce without the physical connection? Let’s take a look training options for onboarding new, remote agents to help them excel in a non-office setting.
With a remote agent workforce, it’s pivotal to ensure you have robust monitoring processes and feedback mechanisms in place. Here, we discuss some key features and tips to help you track and provide feedback to remote agents.
Whether they’re working from an office or at home, achieving strong levels of productivity from your agents is all about motivation. Let’s talk about some of the best ways to motivate your remote agent workforce.
Download this PDF to get a handy overview of all things covered in the course.
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Explore how directing calls to correct agents helps you to improve your team’s productivity.
ACCESS COURSETake this course to fully understand all stages of handling inbound calls.
ACCESS COURSEThis course helps you streamline the process of giving and receiving feedback in your team.
ACCESS COURSEOur cloud contact center software is
purpose-built for managing remote agents
Equipped with a host of intelligent features and real-time monitoring capabilities,
you can manage your remote contact center with nothing more than a laptop