Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
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Check out our history
Ensure business continuity by moving your call center operations to the cloud.
It takes just a few days to get your team of remote agents up and running.
Give your agents the tools to excel, keep everything productive and secure,
and ensure close contact with your workforce – all with nothing more than a laptop
Our system routes inbound calls to the most suitable agent or departments based on predefined rules.
You can set up and manage automatic call distribution based on agent skills – with zero IT skills required.
Deliver a personalized customer experience and add new levels of automation with IVR.
Customize KPI dashboards with the most important metrics to measure your remote team’s performance and use real-time data to focus your resources with agility.
Get detailed information about the performance of your virtual call center agents. Track and measure their productivity and give them feedback on their performance.
Onboard new remote agents in just a few minutes. Whether you need to establish a new team or move your existing team to remote work, the process is quick and easy.
The agent interface displays all customer history – affording more context to customer conversations. Integrate with your CRM to further increase awareness.
Give feedback to agents based on call recordings or listen in live on their calls and even assist them as they speak.
Forget about expensive setup and maintenance fees! Onboard your agents in no time, without having to purchase hardware and costly equipment. No IT knowledge is needed! Provide your team with a virtual call center software that can be learned in 5 minutes and so allow them to concentrate on what really matters: customer interaction.
Grow your business with an all-in-one virtual call center solution that can be customized based on your business needs and instantly scaled up to meet peak demands. Have full access to project settings and customize them to get the most of your remote operations. Integrate your business tools with VCC Live in only a few clicks and allow your agents to see everything on one virtual call center platform.
There are no geographical limitations with our virtual call center solution thanks to multiple datacenters around the world with the highest service level guaranteed. No matter which country your remote agents want to work from – agent-level timezone and time zone-based statistics make reporting easy for supervisors.
Enjoy the benefits of expanded user-right options and two-factor authentication, ensuring the highest levels of security in our virtual call center software as well as in your operations. Assign appropriate roles and responsibilities to your admins, supervisors, and agents by giving or restricting access to certain data or features.
Besides the best cloud technology, we also provide Telco consultancy. We offer numbers in more than 60 countries, and can switch between telco providers if there are quality issues, allowing you to maintain optimum voice quality in your virtual call center at all times.
Number Portability
SIP Connectivity
Local Rates
International DID numbers
Start your outbound calls with our predictive dialer and keep your abandoned call rate under 3% while increasing your team’s talk-time to up to 49 min/hour.
Set up all your preferred channels in the virtual call center – phone, email, chat, SMS, social media – and modify your workflows whenever needed.
Integrate your customer data from your CRM with our virtual call center solution in only a few clicks and allow your agents to see everything on one platform.
Automatically identify voicemails and allow your agents to swiftly move to the next call – and even leave prerecorded messages.
Get in touch with us for a chat about your requirements or to request a demo.
