Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
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Check out our history
Take advantage of VCC Live’s suite of AI and automation tools to grow connectivity with customers, save time for agents, and discover new areas of productivity.
Open up a new world of capabilities with VCC Live’s AI and automation.
Delight your customers with faster response times, increased resolutions, 24/7 availability, and much more.
From voicebots to outbound IVR, benefit from tools that enable large-scale connectivity without agent involvement.
Provide customers with more options to handle their own affairs through tools like AI-powered, conversational IVR.
Reduce time-consuming, manual tasks for agents and free up more of their time for customer communications.
Use AI technology in the form of voice biometrics to conduct robust security checks in just a matter of seconds.
Combine your external AI and automation apps with VCC Live through our custom integration capabilities.
Increase customer engagement, reduce agent workload, and level up security.
Through our integration with one of the world’s leading natural language understanding platforms – Dialogflow – you can conduct customer conversations without involving any agents.
Both text-to-speech (TTS) and speech-to-text (STT) automatically convert text and speech into alternate formats. They offer a huge range of benefits that save time for agents and customers, boost CX, and help improve processes.
Automate caller verification with a highly secure voice biometric and verification process that takes just seconds – enabling your agents and customers to connect faster.
Analyze an inbound email’s language in seconds and automatically distribute it to the appropriate agent or department.
Make things easier and faster for your contact center and its agents.
Boost first call resolutions by connecting customers with the most suitable agents as quickly as possible. Handle peaks in volume, monitor call flow in real time, and adapt your strategy whenever required.
Select from a built-in rage of automatic dialing functions in VCC Live – including power, predictive and more. Maximize talk time, diminish dropped calls, and drive more conversions with intelligent dialers fueled by automation.
Easily build IVR menus to help customers handle their own matters. Include self-service options for callers, sync IVR with your CRM for personalized experience, and implement yourself without any IT involvement.
Run outbound voice campaigns without agents by using pre-recorded messages. Deliver large-scale campaigns to limitless customers, include keypad menu buttons, and enable customers to join inbound processes.
Avoid voicemails by swiftly detecting and skipping past them. Automatically leave pre-recorded or SMS messages, preserve agents time for active calls, and automate the rescheduling of callbacks.
Sync VCC Live with a huge range of out-of-the-box integrations or allow our team to support connectivity with almost any platform.
Enable a smooth data flow between VCC Live and your integrations and make agent lives easier by seamlessly coordinating all tools.
Watch this video to see what our predictive dialer is capable of. We’ll show you how to quickly upload your dial list, update settings, and start making calls.
Use our automatic dialer to:
VCC Live’s IVR system helps you handle more calls and better use your agents’ time by giving interactive options to your callers. Check out the video to get familiar with what’s it like to set up, edit and test IVR menus in VCC Live.
VCC Live gives you access to sophisticated functions which you can fully set up yourself, without involving the IT team. For example, you can build and run automated voice campaigns with as many interactive options (IVR) as you like.
Use automatic voice calling to:
Detecting voicemail is one of the best ways to ensure your agents spend time on real calls. You can skip calls that connected to voicemail and put them on a predefined process (e.g. recording a message, or sending an SMS).
Use voicemail detection to:
Check out some of our customer success stories where automation made a big difference.
Let’s discuss your AI and automation
needs and a solution that works for you.
