List users

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List all users in VCC’s database.

Request
Method GET
Resource https://[customer].asp.virtual-call-center.eu/v2/users
Options N/A
Body N/A
Response
Body Array of users, encoded in JSON

Request

Resource parameters

Name Type Mandatory Comment
customer string yes Your call centre’s unique identifier (subdomain).

Response

Response object

Name Type Comment
extension string The user’s extension.
group_name string User’s group, as defined by the supervisor.
groupid integer User’s groupid.
hourly integer Agent’s hourly wage.
name string Name of the user.
status string User status, defining whether the user can log in or not. Possibe values:
– active
– inactive
teams_name string Name of the user’s team, as defined by the supervisor.
userid integer The user’s unique identifier in VCC’s database.
username string The user’s username.

Example

URL: https://mycc.asp.virtual-call-center.eu/v2/users

{
    "response": [
        {
            "status": "active",
            "name": "Peter Green",
            "username": "peter",
            "extension": "4",
            "userid": 4,
            "teams_name": "default_team",
            "groupid": 2,
            "group_name": "admin"
        },
        {
            "status": "active",
            "name": "Michaela Cooper",
            "username": "michaela_supervisor",
            "extension": "5",
            "userid": 5,
            "teams_name": "default_team, Google_external_team",
            "groupid": 3,
            "group_name": "supervisor"
        },
        {
            "status": "active",
            "name": "Alexandra",
            "username": "g_alexandra",
            "extension": "5",
            "userid": 5,
            "hourly": 1200,
            "teams_name": "default_team, Google_external_team",
            "groupid": 4,
            "group_name": "operator"
        }
    ],
    "errors": []
}

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