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English Hungarian

Get CDR log

Retrieve CDR log list, filtered according to given options.

CDR data is generated immediately after a call ends, but a delay may occur between generating and registering the data, as it needs to be processed first (e.g. calculating costs).

When using the resource, up to the first 10 items of the full list can be retrieved.

Please note that when creating an API token, you can mark or unmark a checkbox that evaluates the “Allowed resources” list as a regular expression (regex). In such cases, with the GET request, query parameters are considered when running the API, so rules and restrictions can be applied to these. This is applicable when e.g. you want to limit your API requests to certain projects (with projectid).

Tip: If you have not received a response, this may be due to a slowdown. We suggest querying the CDR data 5 minutes after sending the Webhook request. You can subsequently retry querying the CDR data every 5 minutes, up to a total of 20 times.

Request
Method GET
Resource https://[customer].asp.virtual-call-center.eu/v2/cdrs/[year]/[month]/[day]
Options projectid, start, num
Body N/A
Response
Body Array of CDR objects, encoded in JSON.

Request

Resource parameters

Name Type Mandatory Comment
customer string yes Your call centre’s unique identifier (subdomain).
year integer yes Year.
month integer yes Month within the requested year. Possible values:
– 01-12
day integer no Day within the requested month. Possible values:
– 01-31
destination integer no The destination phone number related to a CDR. Only returns results if the day is not provided
direction string no The sorting direction of the results. By default, results are sorted by start date ascending. Possible values:
– desc
– asc

Options

Name Type Mandatory Comment
num integer no Specifies the maximum number of CDRs to be returned. Possible values:
– [0-9]+ Without populating this parameter, the resource works with a limit of 10.
projectid integer no Narrows down the scope of data to be searched in a given project.
start integer no Specifies the offset of the first CDR. Possible values:
– [0-9]+

Response

Response object

Name Type Comment
rows array of object Array of CDR elements.
totalCount integer Number of CDRs for the given period.

CDR object

Name Type Comment
afterwork integer Duration/length of afterwork, in seconds.
beforequeuetime integer Time spent before the call is placed in a queue (e.g. time spent in IVR), in seconds.
billing_ts string Time the conversation begins, in YYYY-MM-DD hh-mm-ss format.
billing_ts_utc string Time the conversation begins in UTC, in YYYY-MM-DD hh-mm-ss format.
billingtime integer Length of complete call, in seconds (including ivr, queue and conversation time, but excluding ringtime).
callfilename string The UUID of the related voice file.
call_rate string The rate applied to the call.
call_quantity string The quantity used for rate calculation.
currency string The currency used for rate calculation.
dc string The disconnect cause code associated with the call.
destination string Called phone number.
dialermode integer The dialer mode with which the call was made
dialermode_label string The dialer mode with which the call was made
dispositionid integer Unique disposition identifier in the database set for the call.
disposition_label string The label of the unique disposition identifier in the database set for the call.
disposition_comment string The comment added to the disposition.
dispositionreach integer Disposition summary. Possible values:
– 1: Not reached
– 2: Reached
– 3: Successful
dispositionreach_label string Disposition summary. Possible values:
– Not reached
– Reached
– Successful
dispositionstatus integer Disposition type. See: status key.
dispositionstatus_label string Disposition type. See: status key.
disposition_export_name string Export name of the disposition
direction string Call direction:
– inbound
– outbound
extensionId integer Unique extension identifier, if the call is an IP phone
extensionName string The name of the extension, if the call is an IP phone
hangup_disposition string Displays who hung up the call.
holdtime integer Duration/length of hold, in seconds.
lastArchivedTime string The last time the voicefile related to the CDR was archived.
lastArchivedTime_utc string The last time the voicefile related to the CDR was archived in UTC.
next_contact string The date and time when the system will try to call a specific phone number next.
next_contact_utc string The date and time when the system will try to call a specific phone number next in UTC.
numberid integer Unique record identifier in the database.
prework integer Duration/length of prework, in seconds.
pricetag string The pricetag applied to the call.
projectid integer Unique project identifier in the database.
projectname string The name of the project in the database.
queuetime integer If the call is placed in a queue, then the time spent in the queue, in seconds.
ringtime integer Duration/length of ringing, in seconds.
shortid string The shortid of the CDR helps connect different legs of the call.
source string Caller’s phone number.
start_ts string Time the call is initiated, in YYYY-MM-DD hh-mm-ss format.
start_ts_utc string Time the call is initiated in UTC, in YYYY-MM-DD hh-mm-ss format.
sum_work string The sum of time spent working on the call.
talktime integer Time during the call in which talking takes place, in seconds.
userid integer Unique user identifier (-1 system, otherwise agent).
uuid string Unique call identifier.
userfullname string The full name of the agent who made the call
username string The username of the agent who made the call
userextension string The extension number used for making the call
queueid integer Queue’s identifier.
queue_label string The queue’s name.
total_fee string The total fee applied to the call.
vcc_score string The scores that are relevant to the call.
recordCustomFieldData string The content of the custom fields associated with the call.
statusArchived string Displays whether the call was archived.
trashUserId string User ID of who put the call in the trash.
deletedUserId string User ID of who deleted the call.
amd integer Indicates whether AMD detection was performed on a call or not. Possible values:
– 1: Yes
– 0: Nol
destination_name string The label of the phone number that was called
routing_id string The name of the routing.
qm integer The aggregate quality management score of the call.

Example

List the first CDR in November 2014.

Request

https://mycc.asp.virtual-call-center.eu/v2/cdrs/2014/11?start=0&num=1

Response body

{
    "response": {
        "rows": [
            {
                "uuid": "99be495e-9a77-da3b-4924-1e591fe98b67",
                "source": "3624998131",
                "shortid": "BC8QKNS7",
                "destination": "36304729211",
                "userid": 498,
                "numberid": 7,
                "start_ts": "2025-04-16 11:19:59",
                "billing_ts": "2025-04-16 11:20:07",
                "ringtime": 8,
                "billingtime": 22,
                "talktime": 22,
                "queuetime": 0,
                "beforequeuetime": 0,
                "dispositionid": 11,
                "dispositionreach": 3,
                "dispositionstatus": 5,
                "projectid": 768,
                "holdtime": 0,
                "afterwork": 10,
                "prework": 10,
                "direction": "outbound",
                "sum_work": "00:00:50",
                "queueid": 0,
                "next_contact": "2025-04-16 11:20:39",
                "call_rate": "7.300000",
                "call_quantity": "0.366667",
                "currency": "huf",
                "dialermode": 2,
                "dc": 16,
                "disposition_comment": "Automatikus termináció rögzítés hard limit elérése miatt",
                "pricetag": "hu-out-mobile-eu",
                "total_fee": "2.676667",
                "hangup_disposition": "operator",
                "vcc_score": null,
                "recordCustomFieldData": null,
                "callfilename": "99be495e-9a77-da3b-4924-1e591fe98b67",
                "routing_id": "global_routing",
                "qm": null,
                "amd": 0,
                "statusArchived": "no",
                "lastArchivedTime": null,
                "trashUserId": null,
                "deletedUserId": null,
                "recStatus": "active",
                "special": false,
                "dispositionreach_label": "Success",
                "dispositionstatus_label": "Finished",
                "dialermode_label": "Manual",
                "queue_label": null,
                "disposition_label": "Closed support",
                "disposition_export_name": "Elsőre lezárt tanácsadás",
                "projectname": "Demo",
                "userfullname": "Tóth János",
                "username": "toth_janos",
                "userextension": "623",
                "destination_name": null,
                "start_ts_utc": "2025-04-16 09:19:59",
                "billing_ts_utc": "2025-04-16 09:20:07",
                "next_contact_utc": "2025-04-16 09:20:39",
                "lastArchivedTime_utc": null
            }
        ],
        "totalCount": 1
    },
    "errors": []
}
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