Get call statistics

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Retrieve call statistics, filtered according to given options.

Request
Method GET
Resource https://[customer].asp.virtual-call-center.eu/v2/statistics/outbound
Options from, to, dimensions, teams, projects, users, of
Body N/A
Response
Body Requested call statistic records in tabulator-tabbed, CSV or JSON format.

Request

Resource parameters

Name Type Mandatory Comment
customer string yes Your call centre’s unique identifier (subdomain).

Options

Name Type Mandatory Comment
dimensions string yes Dimensions. If there are several items, they should be separated with commas (e.g: dimensions=project,user). Possible values:
– project
– user
– date
from string yes First date of the requested time period to be searched, in yyyymmdd format (e.g: from=20120301).
of string no Output format. Possible values:
– tab
– cvs
– json (default)
projects integer no From which specific project(s) should data be retrieved. If there are several items, they should be separated with commas. (e.g: projects=53,64).
teams integer no Which team, or teams, should the data relate to. If there are several items, they should be separated with commas. (e.g: teams=3,4).
to string yes Last date of the requested time period to be searched, in yyyymmdd format (e.g: from=20120331).
users integer no From which specific user(s) should data be retrieved. If there are several items, they should be separated with commas. (e.g: users=53,64).

Response

Response object

Name Type Comment
AFTERWORK integer Agent time spent in ‘afterwork’ status, in seconds.
AVAILABLE integer Agent time spent in ‘available’ status, in seconds.
AUX integer Agent time spent in ‘aux’ status, in seconds.
CALL integer Agent time spent in ‘call’ status, in seconds.
date integer Date in yyyymmdd format.
HOLD integer Agent time spent in ‘hold’ status, in seconds.
inbound integer Total duration of inbound calls, in seconds.
inbound_count integer Total number of inbound calls.
OFFLINE integer Agent time spent in ‘offline’ status, in seconds.
outbound integer Total duration of outbound calls, in seconds.
outbound_count integer Total number of outbound calls.
PREWORK integer Agent time spent in ‘prework’ status, in seconds.
projectid integer Project identifier.
reached integer Number of ‘reached’ disposition calls.
RINGING integer Agent time spent in ‘ringing’ status, in seconds.
successful integer Number of ‘successful’ disposition calls.
total_fee integer Total cost of calls.
UNAVAILABLE integer Agent time spent in ‘unavailable’ status, in seconds.
unreached integer Number of ‘unreached’ disposition calls.
userid integer User identifier.
WAITING4CALL integer Agent time spent in ‘waiting4call’ status, in seconds.
WAITING4RECALL integer Agent time spent in ‘waiting4recall’ status, in seconds.
* integer Agent time spent in custom break (AUX) codes, in second.

Example

List call statistics of projectid:15 between 01.01.2015. and 02.01.2015. based on the ‘project’ dimension.

https://mycc.asp.virtual-call-center.eu/v2/statistics/outbound?from=20150101&to=20150102&dimensions=project&projects=15

Response body

{
    "response": [
        {
            "projectid": "4",
            "UNAVAILABLE": "",
            "AVAILABLE": 304,
            "CALL": 37,
            "AUX": "",
            "PREWORK": "",
            "RINGING": 31,
            "WAITING4CALL": 3,
            "WAITING4RECALL": "",
            "AFTERWORK": 327,
            "OFFLINE": "",
            "HOLD": "",
            "inbound": 37,
            "outbound": "",
            "inbound_count": 3,
            "outbound_count": 0,
            "unreached": 4,
            "reached": "",
            "successful": "",
            "technical": "",
            "total_fee": 0
        }
    ],
    "errors": []
}

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