Get call statistics (deprecated)
Retrieve call statistics, filtered according to given options.
| Request | |
|---|---|
| Method | GET |
| Resource | https://[customer].asp.virtual-call-center.eu/v2/statistics/outbound |
| Options | from, to, dimensions, teams, projects, users, of |
| Body | N/A |
| Response | |
| Body | Requested call statistic records in tabulator-tabbed, CSV or JSON format. |
Request
Resource parameters
| Name | Type | Mandatory | Comment |
|---|---|---|---|
| customer | string | yes | Your call centre’s unique identifier (subdomain). |
Options
| Name | Type | Mandatory | Comment |
|---|---|---|---|
| dimensions | string | yes | Dimensions. If there are several items, they should be separated with commas (e.g: dimensions=project,user). Possible values: – project – user – date |
| from | string | yes | First date of the requested time period to be searched, in yyyymmdd format (e.g: from=20120301). |
| of | string | no | Output format. Possible values: – tab – cvs – json (default) |
| projects | integer | no | From which specific project(s) should data be retrieved. If there are several items, they should be separated with commas. (e.g: projects=53,64). |
| teams | integer | no | Which team, or teams, should the data relate to. If there are several items, they should be separated with commas. (e.g: teams=3,4). |
| to | string | yes | Last date of the requested time period to be searched, in yyyymmdd format (e.g: from=20120331). |
| users | integer | no | From which specific user(s) should data be retrieved. If there are several items, they should be separated with commas. (e.g: users=53,64). |
Response
Response object
| Name | Type | Comment |
|---|---|---|
| AFTERWORK | integer | Agent time spent in ‘afterwork’ status, in seconds. |
| AVAILABLE | integer | Agent time spent in ‘available’ status, in seconds. |
| AUX | integer | Agent time spent in ‘aux’ status, in seconds. |
| CALL | integer | Agent time spent in ‘call’ status, in seconds. |
| date | integer | Date in yyyymmdd format. |
| HOLD | integer | Agent time spent in ‘hold’ status, in seconds. |
| inbound | integer | Total duration of inbound calls, in seconds. |
| inbound_count | integer | Total number of inbound calls. |
| OFFLINE | integer | Agent time spent in ‘offline’ status, in seconds. |
| outbound | integer | Total duration of outbound calls, in seconds. |
| outbound_count | integer | Total number of outbound calls. |
| PREWORK | integer | Agent time spent in ‘prework’ status, in seconds. |
| projectid | integer | Project identifier. |
| reached | integer | Number of ‘reached’ disposition calls. |
| RINGING | integer | Agent time spent in ‘ringing’ status, in seconds. |
| successful | integer | Number of ‘successful’ disposition calls. |
| total_fee | integer | Total cost of calls. |
| UNAVAILABLE | integer | Agent time spent in ‘unavailable’ status, in seconds. |
| unreached | integer | Number of ‘unreached’ disposition calls. |
| userid | integer | User identifier. |
| WAITING4CALL | integer | Agent time spent in ‘waiting4call’ status, in seconds. |
| WAITING4RECALL | integer | Agent time spent in ‘waiting4recall’ status, in seconds. |
| * | integer | Agent time spent in custom break (AUX) codes, in second. |
Example
List call statistics of projectid:15 between 01.01.2015. and 02.01.2015. based on the ‘project’ dimension.
Response body
{
"response": [
{
"projectid": "4",
"UNAVAILABLE": "",
"AVAILABLE": 304,
"CALL": 37,
"AUX": "",
"PREWORK": "",
"RINGING": 31,
"WAITING4CALL": 3,
"WAITING4RECALL": "",
"AFTERWORK": 327,
"OFFLINE": "",
"HOLD": "",
"inbound": 37,
"outbound": "",
"inbound_count": 3,
"outbound_count": 0,
"unreached": 4,
"reached": "",
"successful": "",
"technical": "",
"total_fee": 0
}
],
"errors": []
}
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