Add disposition
Add a new disposition to a specified record.
| Request | |
|---|---|
| Method | POST |
| Resource | https://[customer].asp.virtual-call-center.eu/v2/projects/[projectid]/records/[numberid]/dispositions |
| Options | N/A |
| Body | Disposition object, encoded in JSON. |
| Response | |
| Body | Results whether the request is succeeded or not. |
Request
Resource parameters
| Name | Type | Mandatory | Comment |
|---|---|---|---|
| customer | string | yes | Your call centre’s unique identifier (subdomain). |
| numberid | integer | yes | Unique record identifier. |
| projectid | integer | yes | Unique project identifier. |
Request object
| Name | Type | Mandatory | Comment |
|---|---|---|---|
| avoid_in_call | bool | no | Ignores all records being handled by agents (prework, in call, afterwork). |
| description | string | no | Description added by the supervisor. |
| dispositionid | string | yes | Unique disposition identifier. |
| next_calldate | string | no | If call-back or shared call-back type dispositions are set, this is the next time the record is due to be called, in YYYY-MM-DD hh:mm:ss format. |
| next_contactid | string | no | Defines which phone field should be called next time (e.g.: next_contactid:2, that means phone2 will be called) |
| userid | string | yes | User’s unique identifier, to whom the disposition is linked. |
| sendDispositionMessages | boolean | no | If SMS and/or email sending is set up for the disposition, the SMS and/or email will be sent. Values: true, false |
Response
Response body is empty if it is successful.
Example
URL: https://mycc.asp.virtual-call-center.eu/v2/projects/134/records/8377/dispositions
Request body
{
"dispositionid": "1",
"userid": "17",
"next_calldate": "2017-01-17 11:00:00",
"next_contactid": "2",
"description": "University degree",
"avoid_in_call": true
}
Response body
{
"errors": [],
"response": true
}
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