Add disposition

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Add a new disposition to a specified record.

Request
Method POST
Resource https://[customer].asp.virtual-call-center.eu/v2/projects/[projectid]/records/[numberid]/dispositions
Options N/A
Body Disposition object, encoded in JSON.
Response
Body Results whether the request is succeeded or not.

Request

Resource parameters

Name Type Mandatory Comment
customer string yes Your call centre’s unique identifier (subdomain).
numberid integer yes Unique record identifier.
projectid integer yes Unique project identifier.

Request object

Name Type Mandatory Comment
avoid_in_call bool no Ignores all records being handled by agents (prework, in call, afterwork).
description string no Description added by the supervisor.
dispositionid string yes Unique disposition identifier.
next_calldate string no If call-back or shared call-back type dispositions are set, this is the next time the record is due to be called, in YYYY-MM-DD hh-mm-ss format.
next_contactid string no Defines which phone field should be called next time (e.g.: next_contactid:2, that means phone2 will be called)
userid string yes User’s unique identifier, to whom the disposition is linked.

Response

Response body is empty if it is successful.

Example

URL: https://mycc.asp.virtual-call-center.eu/v2/projects/134/records/8377/dispositions

Request body

{
    "dispositionid": "1",
    "userid": "17",
    "next_calldate": "2017-01-17 11:00:00",
    "next_contactid": "2",
    "description": "University degree",
    "avoid_in_call": true
}

Response body

{
    "errors": [],
    "response": true
}

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