Download voice file

Reading Time: 1 minute
Method GET
Resource https://[customer][files]/[yyyy]/[mm]/[uuid]
Body The current voice file.


Resource parameters

Name Type Mandatory Comment
customer string yes Your call centre’s unique identifier (subdomain).
files string yes Possible values:
– voicefiles
– mobilevoicefiles
year integer yes Year
month integer yes Month within the requested year. Possible values:
– 01-12
uuid string no Unique call identifier (Universally Unique ID).
– Uuid needs to be empty at first request.
– Any following requests the previous response’s last uuid needs to be set.


The requested voicefile itself.


Download voice file with the given uuid.



The voicefile itself as a binary file is saved.

  • Urbán Dániel

    Dear VCC,
    One of the files is downloadable from the client software, but not with this api.
    UUID: 4a855390-e419-11e8-b0de-bf9371aca1e6
    {“response”:false,”errors”:[{“errorcode”:0,”errormessage”:”No more storage fallback”}]}
    Can you tell me what’s wrong with this voicefile? I’m running out of ideas and the error message is not so helpful for the investigation.
    Thank you!

  • VCC Live

    Hi Dániel,

    Thank you for contacting us. We’ve reached out to you via email to discuss further.

    Kind regards,

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