VoiceReading Time: 1 minute
A perfect voice service means more than just good sound quality.
High-quality voice service
Providing excellent voice service requires the right monitoring tools.
- VOIP monitoring
- 20+ interconnects
High-availability telco service
An efficient telco solution is an indispensable part of a great voice service.
- redundant interconnects
- redundant equipment
International business operations without boundaries and constraints.
- number porting
- A-Z solution
Find your voice in just a few simple steps
What makes a seamless voice service:
International Call TerminationReading Time: 1 minute
Large number of channels
Outbound Call FeaturesReading Time: 1 minute
Predictive, power and manual dialer
PBXReading Time: 1 minute
International DID NumbersReading Time: 1 minute
Toll-free and shared-cost
Inbound Call HandlingReading Time: 1 minute
Comprehensive IVR , ACD
Call transfer (attended/blind transfer)
StatisticsReading Time: 1 minute
CDR with telco fees
Inbound call statistics
Outbound call statistics
Keep your phone lines running smoothly while monitoring voice quality
Our voice service uses real-time monitoring systems that keep track of voice packet transmission quality. If for any reason voice quality levels need improvement, the monitoring system immediately addresses the issue and automatically performs the required adjustments, thus guaranteeing consistently impeccable voice quality.
Maintain high availability with a reliable telco service provider.
VCC Live’s voice solution is designed in a way that allows for multiple simultaneous interconnects to service providers and equipment components. If the voice quality monitor notices any issues in line quality, it automatically switches between service telco providers, thus allowing you to maintain not only high voice quality, but also a highly available telco service.
Allow your business to thrive no matter where you are in the world.
Every successful contact center needs a reliable voice service provider. Number porting and creating international DID numbers doesn’t need to be a costly investment. As an experienced voice service provider we can bring you a full A-Z solution and technology offering, including all the required phone numbers, cheap call tariffs, and voice quality monitoring you need at any place of business.
Why VCC Live®Reading Time: 1 minute
Interested in other VCC Live® services and features?
Read some of our case studies and blogs below!
In order to provide your customers with the best experience, you’ll need to have the right tools. And in the call Read more...
Ask any call center manager what’s one of the most important KPIs they constantly strive to achieve in the call Read more...
Optimizing workforce management to get the most out of your processes is a key factor in any call center. So, Read more...