Virtual Call Center Software
Ensure business continuity by moving your call center operations
to the Cloud. With VCC Live, it takes just a few days to get your
team of remote agents up and running.
Call Routing
Our system routes incoming calls to the
most suitable agent or departments
based on predetermined rules for call
assignment.
ACD
You can set up and manage automatic
call distribution based on agent skills.
No IT help needed.
Unlimited IVR levels
Deliver personalized customer
experience and add automation to your
operations using unlimited IVR levels.
Easily Manage Your Team Of Virtual Call Center Agents
Live Dashboards
Customize live dashboards with the most important metrics to
measure your remote team’s performance and use real-time data
to focus your resources to provide high-level customer experience.
Workforce management
Get detailed information about the performance of your virtual call
center agents. Track and measure their productivity and give them
real-time feedback on their performance.
Easy onboarding
Onboard new remote agents within 5 minutes! Whether you need
to establish a new team or move your existing team to remote
work, it is quick and easy.
Context to your agents
The agent screen shows all customer history to agents bringing
more context to conversations. If needed, an agent can transfer
the conversation, together with all the CRM information, to
another agent.
Call recording and Call whispering
Give feedback to agents based on call recordings or listen in live on
their calls to assist them as they speak.
Take Advantage Of Our Virtual Call Center Sofware Benefits
Quick to Set Up, Easy to Use
Forget about expensive setup and maintenance fees! Onboard your agents in no time, without having to purchase hardware and costly equipment. No IT knowledge is needed! Provide your team with a virtual call center software that can be learned in 5 minutes and so allow them to concentrate on what really matters: customer interaction.
A Flexible and Scalable Solution
Grow your business with an all-in-one virtual call center solution that can be customized based on your business needs and instantly scaled up to meet peak demands. Have full access to project settings and customize them to get the most of your remote operations. Integrate your business tools with VCC Live in only a few clicks and allow your agents to see everything on one virtual call center platform.
No geographical limitations
There are no geographical limitations with our virtual call center solution thanks to multiple datacenters around the world with the highest service level guaranteed. No matter which country your remote agents want to work from – agent-level timezone and time zone-based statistics make reporting easy for supervisors.
Secure Operations Guaranteed
Enjoy the benefits of expanded user-right options and two-factor authentication, ensuring the highest levels of security in our virtual call center software as well as in your operations. Assign appropriate roles and responsibilities to your admins, supervisors, and agents by giving or restricting access to certain data or features.
Read our Success Stories about customers already
leveraging the benefits of our virtual call center software!
UPC
Intelligent harmonisation of in-house and outsourced call centres
Using VCC Live, UPC managed to reach a 23% increase in their sales efficiency. Take a look at the case study to know how!
DHL
Moving from on-premise software to the Cloud with VCC Live
DHL provides almost an infinite number of logistics needs, including international courier, parcel, and express mail services.
United Call Centers
Managing customer data in a completely secure way
Combining cloud & physical contact center setups using home-based remote workforces while also having a physical brick-and-mortar contact center.
Reliable
Telco Services
Besides the best cloud technology, we also provide Telco consultancy. We offer numbers in more than 60 countries, and can switch between telco providers if there are quality issues, allowing you to maintain optimum voice quality in your virtual call center at all times.
Number
Portability
SIP
Connectivity
Local
Rates
International
DID numbers
Other features for virtual call center teams
Call Recording and Call Whispering
Give feedback to agents based on call recordings, or
monitor your calls by listening in live to assist them as they
speak.
Intelligent Dialers
Start your outbound calls with our predictive dialer and
keep your abandoned call rate under 3% while increasing
your team’s talk-time to up to 49 min/hour.
Omnichannel
Set up all your preferred channels in the virtual call center –
phone, email, chat, SMS, social media – and modify your
workflows whenever needed.
Quality Management
Easily track and measure your team’s productivity to give
real-time feedback on their performance. Create dashboards
and wallboards with your campaigns’ the main metrics.
CRM Integration
Integrate your contextual customer data from your CRM
with our virtual call center solution in only a few clicks and
allow your agents to see everything on one platform.
Video ID
Make life easier for your customers with simple and secure
video identification. Using their ID cards, customers can
verify themselves in just a few minutes.
VCC Live Pay
Allow your customers to make secure real-time payments
while they are speaking to an agent on the phone. Security
is guaranteed at all times.
Voicemail Detection
Differentiate calls answered by customers and automatic
voice machines using our voicemail detection technology.
Why choose VCC Live ?
100% Cloud Technology
All you need is an
internet connection,
computers, and
headsets to set up
your virtual call center.
10 years on the market
We will support your
operations using our many
years of experience in the
market.
Transparent Pricing
Our call software has no
hidden fees. Pay as you
go through monthly or
annual contracts.
Highly Scalable
Add more agents to
your operations in
just a few seconds.
Data Security
GDPR compliant,
ISO and PCI DSS
certifications.
We Support You
We provide you with a
dedicated Key Account
Manager and 24/7
support team.
Read More About Virtual Call Center Operations
Trusted by companies from many industries all over the world
Ready to move your operations to the Cloud?
Our team will contact you in the next few hours.
