Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
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Check out our history
Sync your social media channels with our
cloud contact center software to boost
digital engagement with customers
With billions of users worldwide, using social media as a customer
service channel is unparalleled for its communication reach.
With our social media integration, you can connect your company’s pages to our software to manage all accounts in just one application.
Customers value the ability to chat directly to companies on social media. Open up a two-way flow of conversation with our integration.
Allow agents to address customer concerns raised on social media to boost issue resolution and diminish need for further action.
Raise and manage tickets, direct customers to relevant resources, and transfer queries between agents with just one integration.
Social media activity is pivotal for the modern company. Ensure you convey a helpful image in view of existing and potential customers.
Maintaining proactive customer service and being continuously on hand only means positive things for your company’s reputation.
Social media is now more than just a recognized channel for customer communication – it’s arguably the most important channel given its large-scale, global use.
Beyond its more obvious benefits of providing faster care and resolution, the commercial impact is also significant…
Customers spend 20 to 40 percent more money with companies that respond to customer service requests on social media (McKinsey).
VCC Live was asked by business process outsourcing (BPO) leader, SYKES, to support their partnership with telecom giant, Huawei.
Following a swift, one-month implementation of our cloud contact center solution, SYKES benefited from a host of new capabilities – including the ability to respond to customer comments on Huawei’s Facebook page.
In combination with a non-voice customer ticketing system that we developed for SYKES, this social media integration has helped the BPO deliver its clients with highly attentive customer service and engagement.
We’re proud to be recognized by clients as one of the best solutions around.
Check out the full G2 user rating comparison here.
| VCC Live | Five9 | Genesys | NICE | |
|---|---|---|---|---|
| Meets requirements | 8.8 ★ | 8.1 | 8.4 | 8.8 |
| Ease of use | 9.0 ★ | 8.2 | 8.9 | 8.8 |
| Ease of setup | 8.6 ★ | 7.6 | 8.3 | 7.9 |
| Quality of support | 9.0 ★ | 8.0 | 7.9 | 8.4 |
| Partnership | 9.2 ★ | 8.5 | 8.3 | 8.2 |
| Product direction | 8.8 ★ | 6.9 | 8.4 | 8.2 |
With our cloud contact center software’s built-in omnichannel capabilities, your agents
can quickly switch to any of the customer’s preferred channels in just one interface
Crystal-clear phone services equipped with automated dialers and advanced call handling.
Full email platform to prioritize, automate, and communicate with customers.
International SMS ideal for mass sending, notifications, order confirmations, and more.
Deliver real-time, personalized support to answer queries and identify sales opportunities.
Expand your reach and connect with customers by using the world’s most popular IM apps.
Let’s discuss a social media solution that works for you.
