Omnichannel contact centre for a seamless customer journey
Use our omnichannel features to provide a unified experience to your customers
Crystal-clear phone service running
directly from your browser, with
power and predictive dialer functions
All customer touchpoints in
one single software
Integrate Phone, Email, Chat, SMS and Social media to provide
an omnichannel experience to your customers
Omnichannel
Your customers expect omnichannel engagement. Integrate all channels to better serve them on their
journey and enable communications through the channels they prefer.
Phone
Complete email platform to prioritize,
automatize, and easily communicate
with your customers
Live Chat
Live chat that integrates with any platform and enables real-time conversations with your customers
Facebook Messenger
Communicate with your customers
via the world’s most popular social
network
Video ID
An exclusive feature that allows video
identification recognition while your agents are talking to customers
Advanced Calling features
Deliver personalized experience with our unlimited IVR levels,
skills-based routing and VIP queues. Start your outbound calls with
our intelligent predictive dialer!
Automated SMS and Email
Continue customer conversations by sending out tailor-made
SMS or email messages with relevant information after finishing
any call.
Ticketing System
Receive pending ticket alerts, avoid escalation issues and share
customer history with all agents.
Integrations
Integrate your channels and systems (CRM, ERP) to see the whole
picture on one platform.
Real-time Analytics
Monitor your processes in real time to make the most out of your
customer data, and get a holistic overview of your team’s
performance.
89%
is the average customer retention rate for
companies that have extremely strong
omnichannel engagement. Know more about how
we can help you excel your customer experience.
ABERDEEN
Complementary
Telco Services
We not only provide the best technology
but also Telco consultancy.
Number
Portability
SIP
Connectivity
Local
Rates
International
DID numbers
CRM Integration
CRM Integration
Import customer data from
your CRM directly to our
software and bring more
context to your
communications
Read our Success Stories
Check how performance-driven companies around the world are using
VCC Live to take their customer experience to a whole new level
UPC
Intelligent harmonisation of in-house and outsourced call centres
Using VCC Live, UPC managed to reach a 23% increase in their sales efficiency. Take a look at the case study to know how!
DHL
Moving from on-premise software to the Cloud with VCC Live
DHL provides almost an infinite number of logistics needs, including international courier, parcel, and express mail services.
4Life Direct
Multi-channel sales – focusing on effectiveness
We helped 4Life Direct maintain effective telesales processes and handle their increased number of outbound and inbound calls.
Why choose VCC Live?
100% Cloud Technology
All you need is
an internet connection,
computers, and
headsets
10 years in the market
We have the
experience you
need to support
your operations
Transparent Pricing
There are no hidden
fees, pay as you go,
through monthly or
annual contracts
Highly Scalable
We provide you with
a new agent set in
a few seconds
Data Security
GDPR compliant,
ISO and PCI DSS
certifications
We Support You
Dedicated Key
Account Manager
and 24/7 support
team
Trusted by companies from many industries all over the world
It’s time to connect with your customers through the right channels
Our team of consultants is ready to answer all your questions
