Provide crystal-clear phone support that runs directly from your browser.
Delight customers with a
host of intelligent tools
Manage, organize and track all communications with your
customers using our cloud-based contact center software.
Prioritize with intelligent automation
Boost first call resolution and diminish wait time for your customers
by coordinating the entire customer journey within our platform.
Skill-based routing
Build custom inbound call and email workflows with ease to ensure that your customers’ calls are handled by the most suitable agents.
Inbound IVR
Allow your customers to navigate their own journey through their telephone keypad by creating IVR menus in just a few clicks.
VIP queues
Ensure important customers are prioritized by creating a special line of service and accelerating their query with agents.
Ticketing System
Raise tickets in seconds, swiftly address issues, and allow agents to transfer tasks between each other.
CRM integration
Sync your customers’ data with our platform to manage records and handle calls all without leaving your CRM.
Resource management
Manage all agents across multiple projects through just one interface and swiftly assign them to new campaigns when required.
Facebook Messenger
Communicate with customers via the world’s most popular social network.
Delight customers with CX-focused features
ACD
Use automatic call distribution to intelligently connect customers and agents.
IVR
Diminish unnecessary agent handling times and empower customer navigation.
VCC Live Pay
Afford customers with a swift and secure over-the-phone payment solution.
Complementary
Telco Services
We help you set up all of your
phone number requirements
as part of our solution
Number
Portability
SIP
Connectivity
Local
Rates
International
DID numbers
Keep CX high with strong quality management
Easily track and measure your team’s productivity to give real-time feedback on their performance.
Real-time KPI dashboards
Easily build unique KPI dashboards and monitor the metrics that are pivotal to your customers’ satisfaction.
Database management
Manage all customer records in one place, ensure every interaction is logged, and export performance reports at any time.
Call recording & whispering
Store all call audio files and provide live call coaching for agents during customer calls.
CRM Integration
Evolving our clients’ customer service capabilities
Provident
Evolving a multi-activity contact center through intelligent features
Learn how leading loan company, Provident, completely modernized their contact center setup with VCC Live and benefited from a host of improvements as a result.
DHL
Moving a logistics leader’s contact center operations to the cloud
Read on to find out how DHL made their contact center A LOT more efficient and productive.
TBI Bank
Helping TBI Bank handle high call volume and gain customer data insights
Using our cloud-based contact center solution, TBI Bank is now able to handle 95% of their incoming calls which led to a 50% increase in efficiency.
Our call center is completely changed. Our customers never hear the busy tone and they never stay in a queue. And on top of that, everything runs perfectly smooth.
And let’s not forget about all the support and quick responsiveness that we always get from VCC Live Team.
A very innovative call center solution, which is accessible and user friendly. It shows that it has been developed with user and business needs in mind.
Innovation and development of new functionalities help the business grow and/or become more effective. The staff is open for discussion and give professional support and advice through understanding our business.
We could get rid of other software. Our workflows have become easier. We could save time and money.
We can ensure business continuity in all cases. Any statistics can be extracted.
Why choose VCC Live?
100% Cloud Technology
All you need is
internet connection,
computers and
headsets
15 years in the market
We have the
experience you
need to support
your operations
Transparent Pricing
There are no hidden
fees, pay as you go,
through monthly or
annual contracts
Highly Scalable
We provide you with
a new agent set in
a few seconds
Data Security
GDPR compliant,
ISO and PCI DSS
certifications
We Support You
Dedicated Key
Account Manager
and 24/7 support
team
Driving key successes for clients around the world
Boost your CX with our
cloud contact center platform
Achieve More with VCC Live’s Customer Service Software
Do you want to make the most of your inbound customer service? Are you looking to both simplify and improve
your company’s customer service program? For an optimal experience, VCC Live is the leading choice for you.
Customer Service Software in the Cloud
With VCC Live, you will be able to manage, organize, and track all
communications with your customers using our state of the art, cloud-
based customer service software. Our inbound program is not limited to
receiving calls alone.
In fact, VCC Live is optimized for voice, email, SMS, online live chat, and
Facebook Messenger. When you use our cloud-based software, you’ll be
perfectly situated to interact with effectively and efficiently customers in
a wide variety of ways.
Learn more about our experience
We have experience working with companies both large and small,
ranging from giants such DHL, HBO, and UPC, to midsize firms and small
startups working in a vast range of industries all around the world. As
such, we are ideally placed to empower you to make the very most of you
and your agents’ time and energy. In addition, our experienced team is
always on hand, 24/7, to deal with any issues you might have, in order to
ensure a smooth, problem-free customer service experience.
Satisfied clients all around the world
Numerous satisfied clients have noted the ways in which VCC Live’s
customer service software has vastly improved their firms’ operations. In
fact, one explained that their call center has been “completely changed…
everything runs perfectly smooth.” Another described VCC Live’s software
as “a very innovative cloud call center solution, which is accessible and
user friendly.”
All customer communications in one screen
If you and your business are ready to leave the days of multiple
programs, technical problems, miscommunications, and confusion
behind you, then look no further than VCC Live. To book a free demo, or
for more information, get in touch with our team, and we’ll be sure to get
back to you within a few hours.
Our call center is completely changed. Our customers never hear the busy tone and they never stay in a queue. And on top of that, everything runs perfectly smooth.
And let’s not forget about all the support and quick responsiveness that we always get from VCC Live Team.
A very innovative call center solution, which is accessible and user friendly. It shows that it has been developed with user and business needs in mind.
Innovation and development of new functionalities help the business grow and/or become more effective. The staff is open for discussion and give professional support and advice through understanding our business.
We could get rid of other software. Our workflows have become easier. We could save time and money.
We can ensure business continuity in all cases. Any statistics can be extracted.