Customer service support with
crystal-clear phone service
running directly from your
browser.
Build better connections with
customer service software
Manage, organize and track all communication with your
customers using our cloud-based customer service software
Prioritize Intelligently
With VCC Live, helpdesk and support teams can easily manage consumer
requests and handle tickets more efficiently
Skill-based routing
Assign incoming calls to the most suitable agent in the team, easily create
rules for appropriate call assignment.
VIP queues
Your top clients are the advocates of your business.
Use our ACD functions to create a special line of service for them.
Unlimited IVR levels and functions
Deliver personalized customer experience and automation.
Ticketing System
Receive alerts of pending tickets, avoid escalation issues, and share
customer history with all agents.
Email Routing
Route emails to agents with the most appropriate knowledge to
answer each type of request.
Automatic email distribution
Incoming email messages are automatically distributed
among your agents according to criteria that you determine.
channel
channel
channel
channel
channel
channel
Multichannel
channel
channel
channel
channel
channel
channel
Unify your customer experience and engage with customers through the channels they prefer
Voice
E-mail
Complete email platform to
prioritize, automatize, and easily
communicate with your
customers.
Live Chat
Live Chat that integrates with
any platform and enables real-
time conversations with your
customers.
Facebook Messenger
Communicate with your
customers via the world’s most
popular social network.
Video ID
Exclusive feature that allows
video identification recognition
while your agents are talking
to the customers.
Higher Success Rate
Provide your customers the best support possible
Channel Integration
Use SMS, Email and Chat
to complement your phone
communications and provide
omnichannel customer service support
Telephony Integration
Create workflows to improve
team productivity with the help of
Computer Telephony Integration Build-up
Script Editor
Build-up customized scripts for your
agents, and make their work easier
and more effective
Complementary
Telco Services
We not only provide the best
technology but also Telco consultancy.
You won’t waste a minute on it!
Number
Portability
SIP
Connectivity
Local
Rates
International
DID numbers
Quality Management
Easily track and measure your team’s productivity to give real-time feedback on their performance
Dashboards
Create a wallboard with the main metrics of your campaigns.
Database Management
Customize your projects’ database and easily access detailed
CDR Logs and Call Statistics.
Call recording and Call whispering
Provide agents with feedback based on call recordings, or listen in live on their calls to assist them as they speak.
CRM Integration
CRM Integration
Use contextual data
from your CRM directly
in our customer service software
Read our Customer Success Stories
Learn how companies around the world are using
VCC Live to take their customer experience to a whole new level
UPC
Intelligent harmonisation of in-house and outsourced call centres
Using VCC Live, UPC managed to increase their sales efficiency by 23%. Check out this case study to learn more!
DHL
Moving from on-premise software to the Cloud with VCC Live
DHL provides almost an infinite number of logistics needs, including international courier, parcel, and express mail services.
4Life Direct
Multi-channel sales – focusing on effectiveness
We helped 4Life Direct maintain effective telesales processes and handle their increased number of outbound and inbound calls.
Our call center is completely changed. Our customers never hear the busy tone and they never stay in a queue. And on top of that, everything runs perfectly smooth.
And let’s not forget about all the support and quick responsiveness that we always get from VCC Live Team.
A very innovative call center solution, which is accessible and user friendly. It shows that it has been developed with user and business needs in mind.
Innovation and development of new functionalities help the business grow and/or become more effective. The staff is open for discussion and give professional support and advice through understanding our business.
We could get rid of other software. Our workflows have become easier. We could save time and money.
We can ensure business continuity in all cases. Any statistics can be extracted.
Why choose VCC Live?
100% Cloud Technology
All you need is
internet connection,
computers and
headsets
10 years in the market
We have the
experience you
need to support
your operations
Transparent Pricing
There are no hidden
fees, pay as you go,
through monthly or
annual contracts
Highly Scalable
We provide you with
a new agent set in
a few seconds
Data Security
GDPR compliant,
ISO and PCI DSS
certifications
We Support You
Dedicated Key
Account Manager
and 24/7 support
team
Trusted by companies from many industries all over the world
Want to see more of our customer support software features?
Our team will contact you in the next few hours.
Achieve More with VCC Live’s Customer Service Software
Do you want to make the most of your inbound customer service? Are you looking to both simplify and improve
your company’s customer service program? For an optimal experience, VCC Live is the leading choice for you.
Customer Service Software in the Cloud
With VCC Live, you will be able to manage, organize, and track all
communications with your customers using our state of the art, cloud-
based customer service software. Our inbound program is not limited to
receiving calls alone.
In fact, VCC Live is optimized for voice, email, SMS, online live chat, and
Facebook Messenger. When you use our cloud-based software, you’ll be
perfectly situated to interact with effectively and efficiently customers in
a wide variety of ways.
Learn more about our experience
We have experience working with companies both large and small,
ranging from giants such DHL, HBO, and UPC, to midsize firms and small
startups working in a vast range of industries all around the world. As
such, we are ideally placed to empower you to make the very most of you
and your agents’ time and energy. In addition, our experienced team is
always on hand, 24/7, to deal with any issues you might have, in order to
ensure a smooth, problem-free customer service experience.
Satisfied clients all around the world
Numerous satisfied clients have noted the ways in which VCC Live’s
customer service software has vastly improved their firms’ operations. In
fact, one explained that their call center has been “completely changed…
everything runs perfectly smooth.” Another described VCC Live’s software
as “a very innovative cloud call center solution, which is accessible and
user friendly.”
All customer communications in one screen
If you and your business are ready to leave the days of multiple
programs, technical problems, miscommunications, and confusion
behind you, then look no further than VCC Live. To book a free demo, or
for more information, get in touch with our team, and we’ll be sure to get
back to you within a few hours.
Our call center is completely changed. Our customers never hear the busy tone and they never stay in a queue. And on top of that, everything runs perfectly smooth.
And let’s not forget about all the support and quick responsiveness that we always get from VCC Live Team.
A very innovative call center solution, which is accessible and user friendly. It shows that it has been developed with user and business needs in mind.
Innovation and development of new functionalities help the business grow and/or become more effective. The staff is open for discussion and give professional support and advice through understanding our business.
We could get rid of other software. Our workflows have become easier. We could save time and money.
We can ensure business continuity in all cases. Any statistics can be extracted.