Assign incoming calls to the most suitable agent in the team, easily create rules for appropriate call assignment.
Build better customer
connections
Manage, organize and track all communication with
your customers using one single software in the cloud
Prioritize Intelligently
With VCC Live, helpdesk and customer support teams can easily manage
customer requests and handle tickets with efficiency
Skill-based routing
VIP queues
Your top clients are the advocates of your business.
Use our ACD functions to create a special line of service for them.
Create algorithms
We customize your flows so you can automate call
distribution rules.
Ticketing System
Receive pending ticket alerts, avoid escalation issues and
share customer history with all agents.
Unlimited IVR levels and functions
Deliver personalized customer experience and automation.
channel
channel
channel
channel
channel
channel
Multichannel
channel
channel
channel
channel
channel
channel
Unify your customer experience and engage with customers through the channels they prefer
Voice
Crystal-clear phone service running directly from your
browser, with power and predictive dialer functions.
E-mail
Complete email platform to prioritize, automatize,
and easily communicate with your customers.
SMS
International SMS ideal for mass sending,
notifications and order confirmations.
Live Chat
Live chat that integrates with any platform and
enables real time talks with your customers.
Facebook Messenger
Communicate with your customers via the world’s
most popular social network.
Higher Success Rate
Use our features to provide the best support to you customers
Channel Integration
Use SMS, Email and Chat
to complement your phone
communications and provide
omnichannel customer experience
Telephony Integration
Create workflows to improve
team productivity with the help of
Computer Telephony Integration Build-up
Script Editor
Build-up customized scripts for your
agents, and make their work easier
and more effective
Complementary
Telco Services
We not only provide the best
technology but also Telco consultancy.
You won’t waste a minute on it!
Number
Portability
SIP
Connectivity
Local
Rates
International
DID numbers
Quality Management
Easily track and measure your team’s productivity to give real-time feedback on their performance
Dashboards
Create a wallboard with the main metrics of your campaigns.
Database Management
Customize your projects’ database and easily access detailed
CDR Logs and Call Statistics.
Call recording and Call whispering
Give feedback to agents based on call recordings, or listen in live on their calls to assist them as they speak.
CRM Integration
Read our Success Stories
Check how performance-driven companies around the world are using
VCC Live to take their customer experience to a whole new level
UPC
Intelligent harmonisation of in-house and outsourced call centres
Using VCC Live, UPC managed to reach a 23% increase in their sales efficiency. Take a look at the case study to know how!
DHL
Moving from on-premise software to the Cloud with VCC Live
DHL provides almost an infinite number of logistics needs, including international courier, parcel, and express mail services.
4Life Direct
Multi-channel sales – focusing on effectiveness
We helped 4Life Direct maintain effective telesales processes and handle their increased number of outbound and inbound calls.
Our call center is completely changed. Our customers never hear the busy tone and they never stay in a queue. And on top of that, everything runs perfectly smooth.
And let’s not forget about all the support and quick responsiveness that we always get from VCC Live Team.
A very innovative call center solution, which is accessible and user friendly. It shows that it has been developed with user and business needs in mind.
Innovation and development of new functionalities help the business grow and/or become more effective. The staff is open for discussion and give professional support and advice through understanding our business.
We could get rid of other softwares. Our workflows have become easier. We can save time and money.
We can ensure the business continuity in all cases. Any statistics can be extracted.
Why choose VCC Live?
100% Cloud Technology
All you need is
internet connection,
computers and
headsets
10 years on the market
We have the
experience you
need to support
your operations
Transparent Pricing
There are no hidden
fees, pay as you go,
through monthly or
annual contracts
Highly Scalable
We provide you with
a new agent set in
a few seconds
Data Security
GDPR compliant,
ISO and PCI DSS
certifications
We Support You
Dedicated Key
Account Manager
and 24/7 support
team
Trusted by companies all over the world from many industries
Want to see more of our customer support software features?
Our team will contact you in the next few hours.
Our call center is completely changed. Our customers never hear the busy tone and they never stay in a queue. And on top of that, everything runs perfectly smooth.
And let’s not forget about all the support and quick responsiveness that we always get from VCC Live Team.
A very innovative call center solution, which is accessible and user friendly. It shows that it has been developed with user and business needs in mind.
Innovation and development of new functionalities help the business grow and/or become more effective. The staff is open for discussion and give professional support and advice through understanding our business.
We could get rid of other softwares. Our workflows have become easier. We can save time and money.
We can ensure the business continuity in all cases. Any statistics can be extracted.