Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
Explore more
Check out our history
Benefit from crystal-clear voice quality and a feature-filled contact center platform that gives your agents the power to delight customers.
Enable agents to instantly switch between inbound and outbound calls for agile handling.
Use digital VoIP lines for crystal-clear connection with customers.
Automatically switch between telco providers for the best coverage and rates.
Swiftly react to peak call hours by quickly switching your agents between projects.
Use your own numbers or easily acquire more from 60+ countries to grow your global reach.
From call tariffs to number portability, we’ll set you up with everything you need.
Automatic call distribution helps you boost agent productivity and diminish customer wait times by swiftly connecting customers the best agents to handle their query.
With VCC Live, you can automatically route incoming calls to a specific group of agents based on predetermined criteria; such as type of call, caller language, time of day, or caller ID.
Our IVR feature enables you to create inbound processes for customers to navigate their own calls using just their keypad.
With our contact center software, you can easily design your own IVR trees using a drag-and-drop system to structure your caller’s journey any way like – all without the need for any IT involvement.
Live dashboards offer real-time insights into your contact center performance. This enables you to swiftly identify issues and take action earlier. What’s more, our dashboards are completely and easily customizable, meaning you can create custom KPIs and organize the layout however you like.
Easily raise and manage tickets, enable transfer of customer queries between, and, ultimately, resolve issues fast.
Securely record all calls, listen to live calls, and even coach agents during calls without the customer hearing.
Build custom scripts for agents using a drag-and-drop interface to ensure high call quality give agents confidence.
Learn how Decathlon partnered with VCC Live to level up its customer
service capabilities by introducing our cloud call center software.
Check out how some of the world’s biggest brands are partnering with
VCC Live to take their customer experience to a whole new level.
Explore our contact center software’s other channels.
Full email platform to prioritize, automate, and communicate with customers.
International SMS ideal for mass sending, notifications, order confirmations, and more.
Deliver real-time, personalized support to answer queries and identify sales opportunities.
Expand your reach and connect with customers by using the world’s most popular IM apps.
Sync your company’s social media pages to enable digital engagement with customers.
Let’s discuss a voice solution that works for you.
