Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
Explore more
Check out our history
From voice to chat apps, VCC Live helps your business connect with customers over the channels they prefer.
With our contact center software, you can
manage all channels you need in just one platform.
Make and receive calls while ensuring high connection quality and intuitive coverage. Scale your phone solution, easily acquire new numbers, and let us help you get set up with our telco consultancy.
Drive faster resolutions with a full-featured email capability and dedicated ticketing system. Automatically distribute emails to the right agents, set up auto-response emails, and send large-scale personalized campaigns.
Design and automate personalized SMS messages for customers. Send large-scale outreach campaigns, set up triggers for customer confirmations, and deliver messages across any country using the best telco rates.
Provide swift resolutions for website visitors to meet customer needs and avoid escalation. Automatically connect users to the right agents, handle multiple conversations at once, and set up auto-response messages for FAQs.
Connect with a huge range of apps and engage with customer’s over the world’s most popular channels. Convert chats into tickets, handle all chats under your company’s brand, and securely log all conversations.
Enable agents to respond to customer comments on your company’s social media page. Resolve issues before they escalate, demonstrate an attentive approach in view of others, and raise tickets from comments.
Sync VCC Live with a huge range of out-of-the-box integrations or allow our team to support connectivity with almost any platform. Enable a smooth data flow between VCC Live and your integrations and make agent lives easier by seamlessly coordinating all tools.
We’re proud to be recognized by clients as one of the best solutions around.
Check out the full G2 user rating comparison here.
| VCC Live | Five9 | Genesys | NICE | |
|---|---|---|---|---|
| Meets requirements | 8.8 ★ | 8.1 | 8.4 | 8.8 |
| Ease of use | 9.0 ★ | 8.2 | 8.9 | 8.8 |
| Ease of setup | 8.6 ★ | 7.6 | 8.3 | 7.9 |
| Quality of support | 9.0 ★ | 8.0 | 7.9 | 8.4 |
| Partnership | 9.2 ★ | 8.5 | 8.3 | 8.2 |
| Product direction | 8.8 ★ | 6.9 | 8.4 | 8.2 |
Let’s discuss the channels you need
and a solution that works for you.
